Support

Akeeba Ticket System

#40056 The application has stopped responding

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.0.1
PHP version
8.2
Akeeba Ticket System version
5.3.4

Latest post by tampe125 on Tuesday, 02 January 2024 03:31 CST

Monday, 25 December 2023 12:14 CST

Joso

 Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

Salve, vi scrivo in italiano perchè so che avete il supporto anche in questa lingua. 

Da alcuni giorni ho effettuato l'aggiornamento all'ultima versione di ATS, e ora quando un utente si logga al sito ed entra nella sezione ticket legge solo questo messaggio: 

The application has stopped responding

Please contact the administrator of the site and let them know of this error and what you were doing when this happened.

 

Invece se si logga un Super admin, questo errore non viene visualizzato. 

Un ulteriore errore invece che ho riscontrato anche in passato, quando si tenta di aprire un ticket e si seleziona la categoria, poi riaggiorna la pagina e ritorna all'elenco di tutte le categorie disponibili.

 

 

Wednesday, 27 December 2023 03:03 CST

tampe125

Salve,

potrebbe abilitare il debug in Joomla e impostare l'error reporting a Developer?

In questo modo possiamo avere maggiori informazioni su cosa sta succedendo.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 December 2023 13:05 CST

Joso

Ciao, ti riporto gli errori comparsi con report errori e debut attivi:

Akeeba Ticket System - An unhandled Exception has been detected 500 The number of variables must match the number of parameters in the prepared statement

File <root>/libraries/vendor/joomla/database/src/Mysqli/MysqliStatement.php Line 389

 The content below this point is for developers and power users.

Debug information

Exception type: ArgumentCountError

#0 /web/htdocs/www.usami-aeronautica.it/home/libraries/vendor/joomla/database/src/Mysqli/MysqliStatement.php(389): mysqli_stmt->bind_param()
#1 /web/htdocs/www.usami-aeronautica.it/home/libraries/vendor/joomla/database/src/DatabaseDriver.php(651): Joomla\Database\Mysqli\MysqliStatement->execute()
#2 /web/htdocs/www.usami-aeronautica.it/home/libraries/vendor/joomla/database/src/DatabaseDriver.php(1304): Joomla\Database\DatabaseDriver->execute()
#3 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/MVC/Model/BaseDatabaseModel.php(164): Joomla\Database\DatabaseDriver->loadObjectList()
#4 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/MVC/Model/ListModel.php(271): Joomla\CMS\MVC\Model\BaseDatabaseModel->_getList()
#5 /web/htdocs/www.usami-aeronautica.it/home/components/com_ats/src/Model/CategoryModel.php(142): Joomla\CMS\MVC\Model\ListModel->getItems()
#6 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/MVC/View/AbstractView.php(159): Akeeba\Component\ATS\Site\Model\CategoryModel->getItems()
#7 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/MVC/View/CategoryView.php(159): Joomla\CMS\MVC\View\AbstractView->get()
#8 /web/htdocs/www.usami-aeronautica.it/home/components/com_ats/src/View/Category/HtmlView.php(63): Joomla\CMS\MVC\View\CategoryView->commonCategoryDisplay()
#9 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/MVC/Controller/BaseController.php(697): Akeeba\Component\ATS\Site\View\Category\HtmlView->display()
#10 /web/htdocs/www.usami-aeronautica.it/home/components/com_ats/src/Controller/CategoriesController.php(43): Joomla\CMS\MVC\Controller\BaseController->display()
#11 /web/htdocs/www.usami-aeronautica.it/home/components/com_ats/src/Controller/CategoryController.php(26): Akeeba\Component\ATS\Site\Controller\CategoriesController->display()
#12 /web/htdocs/www.usami-aeronautica.it/home/administrator/components/com_ats/src/Mixin/ControllerEventsTrait.php(74): Akeeba\Component\ATS\Site\Controller\CategoryController->display()
#13 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/Dispatcher/ComponentDispatcher.php(143): Akeeba\Component\ATS\Site\Controller\CategoriesController->execute()
#14 /web/htdocs/www.usami-aeronautica.it/home/administrator/components/com_ats/src/Dispatcher/Dispatcher.php(74): Joomla\CMS\Dispatcher\ComponentDispatcher->dispatch()
#15 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/Component/ComponentHelper.php(361): Akeeba\Component\ATS\Administrator\Dispatcher\Dispatcher->dispatch()
#16 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/Application/SiteApplication.php(218): Joomla\CMS\Component\ComponentHelper::renderComponent()
#17 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/Application/SiteApplication.php(261): Joomla\CMS\Application\SiteApplication->dispatch()
#18 /web/htdocs/www.usami-aeronautica.it/home/libraries/src/Application/CMSApplication.php(306): Joomla\CMS\Application\SiteApplication->doExecute()
#19 /web/htdocs/www.usami-aeronautica.it/home/includes/app.php(58): Joomla\CMS\Application\CMSApplication->execute()
#20 /web/htdocs/www.usami-aeronautica.it/home/index.php(32): require_once('...')
#21 {main}


Thursday, 28 December 2023 02:45 CST

tampe125

mhm... mi posso collegare per effettuare un paio di test?

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:

  1. The URL to your site's administrator login page
  2. Super User username and password
  3. FTP connection information


Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:

----- Access Information Form -- START -----
Super Administrator access

  • URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
  • Super User username:
  • Super User password:


FTP connection information

  • FTP methods supported (e.g. FTP, FTPS, SFTP):
  • FTP Hostname:
  • FTP Username:
  • FTP Password:
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):


----- Access Information Form -- END -----

Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super User privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.

Kindly note that your site connection information and your site content is handled in strict confidence. Not only we are a reputable development company, we are also bound by law (EU GDPR) to do so. After you file your reply, the connection information to your site will be stored in an encrypted, hidden storage area on our site and will be automatically deleted when this ticket is closed. Finally keep in mind that the people providing support to you are the same developers who wrote the software you're using on your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 28 December 2023 14:17 CST

Joso

Ciao Davide, di seguito i dati per accedere al backend del sito e ftp. Per la connessione FTP avrei necessità del tuo IP da inserire nella lista degli IP autorizzati altrimenti non potrai connetterti:

 

----- Access Information Form -- START -----
Super Administrator access

URL to site's administrator page: https://www.usami-aeronautica.it/administrator/?lampedusa
Super User username: [email protected]
Super User password: b9ZGBXyKPvTzga9@!!

FTP connection information

FTP methods supported (e.g. FTP, FTPS, SFTP): FTP
FTP Hostname: ftp.usami-aeronautica.it
FTP Username: [email protected]
FTP Password: DTZD98-AddgR*Rj
FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host): 21

 

Ti chiedo di verificare anche sistema-> database, dato che riporta un errore di Admin Tools nelle tabelle del DB.

Grazie

Giulio

Edited by Joso on 2023-12-28 14:23 CST

Sunday, 31 December 2023 02:24 CST

Joso

Hi, I solved. I switch in Joomla Configuration Mysqli to MySQL PDO.

 

Best regards and happy new year.

 

Tuesday, 02 January 2024 03:31 CST

tampe125

Ok, thank you for the update!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!