Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Thursday, 24 April 2025 07:31 CDT
Hi there,
we're using Akeeba Ticket System for our customers to set up support questions. When we answer the ticket, the user receives a mail with the information. The mail also contains a link "view and reply" directly to the ticket.
If the user is logged out meanwhile, he's getting an 404 error when clicking the link. It would be better to get the joomla login mask. Is there a configuration option?
Kind regards
Eva-Maria
You need to make sure that the menu item to Akeeba Ticket System has Public access. Otherwise Joomla itself will block access to the menu item when you are logged out. Our code does not get the chance to run in this case, nor can we do anything about it: it's how Joomla works.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!