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Akeeba Ticket System

#42224 Ticket Avatar

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by nicholas on Wednesday, 27 August 2025 04:56 CDT

Wednesday, 27 August 2025 04:31 CDT

Rasmo

Hello Nicholas,

I've now added a custom avatar image to the user. I've tested several sizes (300, 200, 150, 96, 64 pixels - type: png). With all images, the left area with the user information shifts slightly upwards into the title bar.
I'm attaching a screenshot.
Do you have any idea why this is happening or how I can change it?

And a second question:
Is there a way to hide the email address in the user information area?
We have several ticket admins, and everyone should only be reachable via the regular ticket email address. Your own email address shouldn't be visible there.

Thank you very much.

Best regards,

Rasmo

Wednesday, 27 August 2025 04:56 CDT

nicholas

I do not see this layout shift with Gravatar. I would guess the problem is CSS. I do not know what kind of HTML is output by the custom field you are using, and what is the CSS being applied, so I can't really help much.

Regarding the email address it shown only to ticket managers. I can see your email address in this here ticket because I am a ticket manager. You can't see mine, as you are not a ticket manager.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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