Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Thursday, 19 February 2026 07:25 CST
Hello,
currently the Auto Close plugin makes the ticket Public after running. It would be nice to have an option (to not break backward compatibility) to leave the ticket Private even if it was automatically closed.
I tried to take a look around inside the component and plugin options, but I didn't find anything.
Davide Tampellini
This is actually a bug in the TicketTable login. We check if the ticket is allowed to be private by doing permissions checks even when the self::$noPermissionsCheck flag is set because we're managing tickets outside of a user session – as is the case with the auto-close plugin.
Edit administrator/components/com_ats/src/Table/TicketTable.php and change line 849 to read:
if (!self::$noPermissionsCheck && !$this->public)
I will include this bug fix in the next release.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thank you for the info! Is there a chance to have a dev version, so I can test it?
Davide Tampellini
Yes, of course: https://www.akeeba.com/download/ats-dev/5-4-4-dev202602191324-rev75ff6113/pkg-ats-5-4-4-dev202602191324-rev75ff6113-pro-zip.zip
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!