Determine exactly how ATS identifies the ticket submitter.
Does it use:
From
Reply-To
Sender
Return-Path
#43397 I need to determine how ATS identifies the ticket submitter
Posted in ‘Akeeba Ticket System for Joomla!’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
6
PHP version
8.4
Akeeba Ticket System version
5.6.1
Latest post by nicholas on Wednesday, 07 October 2026 09:07 CDT
Tuesday, 06 October 2026 21:07 CDT
System Task
system
The ticket information has been edited by Paul Srch (psrch).
Wednesday, 07 October 2026 00:10 CDT
nicholas
Akeeba Staff
Manager
It's always Sender, of course. It's the one address field that all protections (e.g. SPF, DKIM, DMARC) are there to guarantee is legitimate.
The Reply-To field is free text; I can have my Reply-To to be your address, nobody will stop me. If I allowed that to set the ticket owner, spoofing tickets would be trivial.
The Return-Path is explicitly for bounced emails. It would be nonsensical using this to determine provenance...
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 07 October 2026 07:23 CDT
psrch
That's what I thought, but I wanted to double check.
I'm using SMTP2GO for my smtp, and it requires that the sender be an email ending in the sending domain. Of course, that just opens a ticket under MY name - which I don't want. (This is for processing a form on my own website for a new customer).
Thanks for the confirmation. I'll find another way to do this. I am liking the product.
Wednesday, 07 October 2026 08:46 CDT
nicholas
Akeeba Staff
Manager
If you are sending the email, how do your clients end up sending you the message? I am feeling a bit confused here by what you're trying to do.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 07 October 2026 08:47 CDT
psrch
I'm using RS Forms. But I found the fields and field groups in ATS, which does exactly what I need.
Wednesday, 07 October 2026 09:07 CDT
nicholas
Akeeba Staff
Manager
That's very much what I expected to be the case, and the solution I would have proposed :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!