#34899 – Super User cannot view "Canned Replies"

Posted in ‘Akeeba Ticket System’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 19 March 2021 12:05 CDT
[email protected]

Hello again,

I am not seeing the "Canned Replies" button when logged in as a member of the super users group.

I have reviewed the documentation, and also a previous ticket regarding a similar issue. My super user account has full access to the other ATS components.

 

Thanks in advance for any assistance,

EJ

Custom Fields

Joomla! version (in x.y.z format) 3.9.25
PHP version (in x.y.z format) 7.4.14
Akeeba Ticket System version (x.y.z format) 4.0.0
Sunday, 21 March 2021 23:49 CDT
nicholas

Remember that the canned replies button is an editor button plugin. Have you published the “Button - Akeeba Ticket System Canned Replies” plugin?

I am a Super User on this site and my dev site. This site is using JCE, the dev site is using Joomla's built-in TinyMCE editor. In both cases I can see the canned replies button.

Caveat: JCE needs to be set up to display the Joomla editor buttons which are rendered as a Joomla icon with a drop-down. See the screenshot.

screenshot 2021 03 22 at 6.44.57 am

The Canned Replies dropdown menu item is how it renders the canned replies icon for ATS.



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 22 March 2021 07:03 CDT
[email protected]

Nicolas,

Ahh...when searching through the Akeeba plug-ins, I missed this one. Once enabled "Canned Replies" are now working as expected. This is such a useful plug-in for our use case!

Thanks as always for your support and patience with my learning curve.

EJ

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!