#34911 – How to enable 'Akeeba Ticket System: View Logs

Posted in ‘Akeeba Ticket System’
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Monday, 22 March 2021 08:21 CDT
[email protected]


I was troubleshooting a previous issue with email templates and was trying to view reports, specifically CRON and Email Processing. However, they are greyed out presently. I have enabled the plug-inΒ 

Action Log - Akeeba Ticket System Log User Actions

but the reports are still greyed out. Also, I didn't see a section in the user documentation for Reporting.Β 

As always, any tips or suggestions would be greatly appreciated!

Thanks in advance,


Custom Fields

Joomla! version (in x.y.z format) 3.9.25
PHP version (in x.y.z format) 7.4.14
Akeeba Ticket System version (x.y.z format) 4.0.1
Monday, 22 March 2021 09:31 CDT

Log saving is controlled by Joomla, not Akeeba Ticket System. We actually make use of Joomla's Log class. By default, nothing is logged. You need to publish the System - Debug plugin. You can set the following options:

  • Log Priorities: All
  • Log Categories: Empty
  • Log Category Mode: Exclude
  • Disable all the "Show ..." options to hide Joomla's debug console.
  • In the Logging tab set all three options to No.

It is generally not advisable to have Joomla's logging turned on with your production site unless you are debugging an issue.

If the default log level is not enough for you, you can go to Global Configuration and also set Debug Site to Yes. This should only be used for a very limited amount when you are troubleshooting an issue.

The Reports tab only has two options, the time cards and the log viewer. Time cards show how much time was spent over a period of time (by default: current month) by each support staff user. This is based on the self-reported Time Spent that you see above the reply area for support staff.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native

πŸ‡¬πŸ‡§English: excellent

πŸ‡«πŸ‡·French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 March 2021 09:52 CDT
[email protected]


Thank you for taking time to explain in such detail. Very helpful and I understand the implications.

I will now close this case.

Much appreciation!

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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