#35879 – Reply by email and ticket closure

Posted in ‘Akeeba Ticket System’
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Monday, 27 September 2021 08:19 CDT
sakis

Hi

There are a couple of settings that existed in previous versions but cannot find them any more.
Also not sure if the current documentation is valid.

1. I want to disable the "Reply By Email"

2. The tickets should automatically close after some time of inactivity. I have published and checked the plugin "Akeeba Ticket System - Automatically close old tickets", but do i also need to run the cli script through cron jobs?

 

Kind regards,
Sakis

 

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Joomla! version (in x.y.z format) 4.0.3
PHP version (in x.y.z format) 7.4
Akeeba Ticket System version (x.y.z format) 4.0.4
 
Monday, 27 September 2021 08:29 CDT
nicholas

The documentation is current and valid. I rewrote the relevant parts of it as we were developing version 4.

1. This is an optional feature. To enable this feature you need to 1. Set up the mail server information in the Akeeba Ticket System – Mail Fetch plugin; 2. Enable this plugin; 3. Set up the email addresses in each category; and 4. Set up a CRON job to trigger mail retrieval. None of this is done automatically for you. Therefore, if you have not manually done all of the above the Reply by email feature is not enabled. Likewise, if you HAVE done all of the above you also understand that disabling this feature is as simple as removing the CRON job or unpublishing the plugin.

2. The plugin only provides the CRON command. You still need to run a CRON job to trigger it. You can use either the CLI script or the web endpoint for your CRON job. There's a page in ATS showing you how to do that and there's of course the documentation https://www.akeeba.com/documentation/akeeba-ticket-system/cron.html



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 27 September 2021 08:36 CDT
sakis

Thanks!

 
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