#36153 – multiple users assigned to one ticket

Posted in ‘Akeeba Ticket System’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 13 November 2021 13:25 CST


Is it possible to assign a ticket to more than one user, that all of them will got an informed?



Custom Fields

Joomla! version (in x.y.z format) 3.10.3
PHP version (in x.y.z format) 8.0.10
Akeeba Ticket System version (x.y.z format) 4.0.5
Monday, 15 November 2021 00:41 CST

No, you can't.

Only one Joomla user can own a ticket. The user can, however, have multiple email CC addresses. Publish the User – Akeeba Ticket System plugin and make sure that the feature for add–on emails is enabled in the plugin. All these emails will be notified when the ticket receives a reply from the support staff. Please note that only the Joomla user who owns the ticket can reply to it; whoever receives those emails will need to log into your site as that owner user to send a reply. Anything else would be a forum, not a helpdesk component.

Up to one Joomla user can be assigned to the ticket as a member of the support staff. Depending on your category settings either all support staff in the category or only the assigned member of the support staff will receive email notifications when the user replies to the ticket. Any member of the support staff can reply to the ticket, even if they are not assigned.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native

πŸ‡¬πŸ‡§English: excellent

πŸ‡«πŸ‡·French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 15 December 2021 20:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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