Support

Hi Team!!

I'm facing issues trying to use UNiTE to retrieve my backup files from my storage provider using an S3 custom endpoint. The S3 definition I have in the xml is:

 

<s3>
   <accesskey>API_KEY</accesskey>
  <secretkey>API_SECRET</secretkey>
  <signature>v2</signature>
  <bucket>hepta-clients</bucket>
  <region>eu-west-1</region>
  <ssl>1</ssl>
  <filename>FOLDER/SHOP-shop.clientname.org-20210521-103341cest-HAFwLUupjXUDrnVR.jpa</filename>
  <endpoint>s3.eu-central-1.wasabisys.com</endpoint>
</s3>

And the reply I get from command line is:

 

S3: using custom endpoint http://s3.eu-central-1.wasabisys.com
S3: forcing legacy (v2) signature because you are using a custom endpoint.
Setting up the download from S3 failed
PHP Notice: Undefined variable: s3 in phar:///app/www/unite.phar/Engine/Step/S3.php on line 136
PHP Fatal error: Uncaught Error: Call to a member function getBucket() on null in phar:///app/www/unite.phar/Engine/Step/S3.php:136
Stack trace:
#0 phar:///app/www/unite.phar/Engine/Base/BasePart.php(118): Akeeba\UNiTE\Engine\Step\S3->_run()
#1 phar:///app/www/unite.phar/Engine/Step/Worker.php(83): Akeeba\UNiTE\Engine\Base\BasePart->tick()
#2 phar:///app/www/unite.phar/Engine/Base/BasePart.php(118): Akeeba\UNiTE\Engine\Step\Worker->_run()
#3 phar:///app/www/unite.phar/Engine/Core/Kettenrad.php(77): Akeeba\UNiTE\Engine\Base\BasePart->tick()
#4 phar:///app/www/unite.phar/Engine/Base/BasePart.php(121): Akeeba\UNiTE\Engine\Core\Kettenrad->_run()
#5 phar:///app/www/unite.phar/Command/Restore.php(147): Akeeba\UNiTE\Engine\Base\BasePart->tick()
#6 phar:///app/www/unite.phar/lib/remotecli/Kernel/Dispatcher.php(124): Akeeba\UNiTE\Command\Restore->execute(Object(Akeeba\RemoteCLI\Input\Cli), Object(Akeeba\RemoteCLI\Output\Output))
#7 phar:///app/www/unite.phar/unite.php(107): Akeeba\RemoteCLI\Kernel\Dispatcher->dispatch()
#8 /app/www/un in phar:///app/www/unite.phar/Engine/Step/S3.php on line 136 

 

What am I doing wrong?

Best!!

Hi Nicholas,

thank you very much for your reply!!

I have performed the changes you suggest:

• Removed ssl tag
• Added https:// to the url of the endpoint

But the result is exactly the same. Any other idea or test I can perform?

Hi Nicholas,

thank you very much for your reply.

I have tested this and it provides a much more detailed message (I have replaced (BUCKET, FOLDER AND FILE):

Running s3
Preparing to download s3://BUCKET/FOLDER/FILE.jpa
S3: using custom endpoint http://s3.eu-central-1.wasabisys.com
S3: forcing legacy (v2) signature because you are using a custom endpoint.
Setting up the download from S3 failed
The custom S3 endpoint provided is invalid. Do NOT include the protocol (http:// or https://). Valid examples are s3.example.com and www.example.com/s3Api

 

I have tested this using http://, https://, and nothing in teh custom endpoint url in the xml and also adding <ssl>1</ssl> but the result is always the same.

Hi Nicholas,

the custom endpoint I got from my provider is exactly:

 

s3.eu-central-1.wasabisys.com

 

Here is the documentation where I got it: https://wasabi-support.zendesk.com/hc/en-us/articles/360015106031-What-are-the-service-URLs-for-Wasabi-s-different-storage-regions-

 

My buckets are in Europe.

 

Best!!

Hi Nicholas,

that was it!! It works like a charm now. Thank you very much for your amazing software and support.

Best!!

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