Support

UNiTE, Remote CLI, eXtract Wizard

#3690 Remote Control 4 Beta Error

Posted in ‘UNiTE and Remote CLI’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Friday, 07 January 2011 01:34 CST

user6370
I am currently unable to use the backup feature i get an ajax error each time in try and backup, also the sae log function just saves a blank file so i had to use a screen shot



I am using the latest akeeba core beta and its on 2 sites i tried it.

nicholas
Akeeba Staff
Manager
Can't replicate this. I think that you have a configuration error.

First make sure that the "Enable front-end and Remote Control" is set to Yes and you have typed in a Secret Key in Akeeba Backup's "Component Configuration" page and that you clicked on Save after doing these changes.

Make sure that you have no .htaccess rule blocking Remote Control from accessing your site. Also make sure that your firewall and/or antivirus allows Remote Control to access your site.

Back in Remote Control, edit the sites and make sure that the URL is "http://www.yoursite.com" (no trailing slash, nothing else added after your site's domain name and directory) and that you have typed in your Secret Key. The Secret Key is case sensitive. Then click on the Get Profiles button. If you get an error, send me a screenshot of that error. The one you pasted above gives me no clue other than you get a 500 error, which is a server-side error.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6370
All settings look rite to me, i read the guide for setting this up.

Akeeba Settings SCreen Shot

Remote COntrol Screen Shot (Get Profiles)

Akeeba Parameters Screen Shot

nicholas
Akeeba Staff
Manager
Can you end me a PM with your site's URL and Super Administrator login? It's definitely something on the server side and the only way to find out what is to have access to your site so that I can step through the JSON API code.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!