Support

Hi,

It seems that Remote Control 4 isn't taking notice of the archiver engine setting for Joomla 1.6 sites.

I've read through the documentation, troubleshooter and forum threads and I'm not sure whether this is a bug or if this feature isn't actually present.

The things I've done are as follows:-

I've downloaded Remote Control 4.0.3 today on Windows 7 Pro 64bit and it updated to 4.0.6 beta. I'm backing up a Joomla 1.6.0 site running Akeeba Backup Core 3.2.2 and I've set the Configuration Archiver engine to ZIP format. Site backs up and downloads - but as JPA file. I created a second profile and tried that, but got the same result. Running a backup direct from Joomla back-end works fine and get a zip file. I've tried RC 4.0.3 against a Joomla 1.5.21 site and I get a zip file, so seems specific to Joomla 1.6 sites.

Many thanks!

Thanks for the amazingly fast response!

Yes - all the key bits look up-to-date. I'm using:-

• Akeeba Backup core 3.2.2
• Akeeba Remote Control 4.0.6 (Beta)
• Joomla 1.6.0

Hi Nicholas,

Thanks for confirming that Remote Control should and can back up a Joomla 1.6 site in zip format. It is now working for me. As you suggested, I re-installed Akeeba Backup core 3.2.2, re-set to archive as zip (the re-install over-wrote the previous setting), ran the backup through Remote Control but I got a JPA file. I then deleted the second back-up profile (created in a previous test) and re-tested and finally got the zip! Not sure what the problem was, but it is now working.

In between the back-ups made this evening, I was thinking that the problem was a local issue between my computer and Remote Control - I had a lot of problems installing it (Win 7 Pro 64 bit) and found the resolution in another forum thread (delete Titanium files and run repair). I tried installing Remote Control on another machine running Windows XP Service Pack 3 and got an error - I'm guessing it needs resolving the same way. The Titanium installation program looks to be a problem that will affect many users - maybe something to add to the TroubleShooter or even change to another installer.

[UPDATE: Win XP SP3 - error on install, but after okaying error it finishes install and actually works fine! Got zip file fine]

My issue in this thread is resolved, so I'd like to take this opportunity to say I am really impressed with Admin Tools, Backup and Remote Control. The level of support you provide is fantastic. I hope it's working out for you.

Many thanks.