Support

UNiTE, Remote CLI, eXtract Wizard

#3741 Akeeba Remote FTP Issues

Posted in ‘UNiTE and Remote CLI’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Thursday, 24 February 2011 02:04 CST

user29173
I am contacting you today because I have been pulling my hair out with this one.

When I am trying to do a remote backup, I get a FTP transport error.

I checked to make sure that the user name and password was current. I even tested the connect using the remote test button.
The funny thing is the test passes and posts a message "Connection established."

Any ideas on what this could be?

nicholas
Akeeba Staff
Manager
Only one thing left to check: the FTP directory. As mentioned in the documentation:

Initial Directory. The FTP directory to your backup output directory. This path usually must be given in UNIX format, using forward slashes as path separators. If in doubt, use a graphical FTP client (i.e. FileZilla) to navigate to your backup output directory and copy the path displayed there to this field. For example, if your site's root is accessible in the httpdocs FTP directory and you use the default Akeeba Backup/JoomlaPack backup output directory (administrator/components/com_akeeba/backup and administrator/components/com_joomlapack/backup respectively) then you should enter httpdocs/administrator/components/com_akeeba/backup (or httpdocs/administrator/components/com_joomlapack/backup respectively) on this field.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user29173
Your the man! I didn't even notice that when I was checking everything! The remote back up works great now.

user29173
Wait I lied. Thought everything was okay....

New error message, "FTP_ERROR_CANTCHANGEDIR"

nicholas
Akeeba Staff
Manager
That error means that you are still using the wrong FTP directory. Use Filezilla to connect to your site. Navigate into your backup output directory. Then, copy the path shown above the right-hand folder tree and paste it to ARC's FTP directory textbox. Save and take a new backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user29173
That is what I did. Not sure what is going on.

In the output folder there is a htaccess file that says "Deny all". Could that be the reason?

nicholas
Akeeba Staff
Manager
No, the .htaccess does not control the FTP access, only the web access. It's necessary to have this .htaccess file so that no unauthorized user can download the backup archives over the web.

I still think that the problem is the FTP path. Please send me a Personal message (I am user nicholas) with the following information:
1. URL to your site
2. Super Administrator username/password
3. FTP connection details (host, username, password)

I will test that locally and reply to your PM with the necessary settings to make Remote Control work with your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!