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UNiTE, Remote CLI, eXtract Wizard

#3754 XML-RPC layer error

Posted in ‘UNiTE and Remote CLI’
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Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Thursday, 07 April 2011 01:28 CDT

user29173
I am trying to backup my site with the Remote Backup.

After installing and setting up was complete, I went to tried to preform a backup.

I received the following message:
"XML-RPC layer error: Invalid payload received from xml-rpc server"

I ran a FTP connection test in the Remote Backup and everything was ok.

I am able to backup my site form Joomla back-end as well.

When I went to "........./xmlrpc/index.php" I received this error message:
"faultCode 105 faultString XML error: Invalid document end at line 1, column 1"

I am not really sure why. Any help would be great.

nicholas
Akeeba Staff
Manager
Based on your description, there should be no problem. The error message you received is normal and really means "the XML-RPC service works, but you didn't tell me what to do".

To get the ARC remote file, start a backup and wait until it fails. Left- and then right-click the site's name. Select View Log from the popup. Use the Save Log button to save the log file as a text file. Then go to your site's back-end, open Akeeba Backup, click on View Log, select the XML-RPC origin and then click on the Download raw log file. Take these two files, put them in a ZIP archive and attach the archive here so that I can take a look and understand what is going on.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user29173
Here are the two files.

If you need anything else I should be around most of the day.

nicholas
Akeeba Staff
Manager
OK, FTP has nothing to do with that. You have a backup error.

First, upgrade to Akeeba Backup 3.2.4 to make sure you are not affected by an old bug fixed in the latest release.

Then, start a normal back-end backup (from your site's administrator). If that doesn't work, try following the troubleshooter's advice one by one until you can get a backup from your site's back-end.

Then go to Remote Control and start a new backup. If it gets stuck again, please attach the new set of log files so that we can take a look at them. Thanks!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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