Support

UNiTE, Remote CLI, eXtract Wizard

#3783 JSON encoding error

Posted in ‘UNiTE and Remote CLI’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Thursday, 02 June 2011 09:17 CDT

Thursday, 02 June 2011 08:25 CDT

user9247
Mandatory information about my setup:

Have I searched the forum before posting? Yes
Have I read the Troubleshooting Wizard before posting? No
Have I read the documentation before posting? Yes
Joomla! version: Joomla! 1.5.23 Stable
PHP version: 5.2.13
MySQL version: 5.0.67 (?)
Host: tsohost.com
Akeeba eXtract Wizard / Remote Control / SiteDiff version: 4.0.8(Stable)

EXTREMELY IMPORTANT: Please attach the Remote Control and Akeeba Backup log files if you are reporting an Akeeba Remote Control issue, othrewise we can not help you

Description of my issue:

I have exactly the same problem as the person posting bellow:
https://www.akeebabackup.com/support/forum/topic/27950-remote-controle-cant-download-the-backup/47155.html#p47155

You said that he should message you personally and I'm stuck at that point! :)

Thursday, 02 June 2011 09:17 CDT

nicholas
It was a problem with the user's computer, not the software. You can, too, send me a PM with Super Admin info to your site and I can take a look over the weekend.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!