Support

UNiTE, Remote CLI, eXtract Wizard

#3789 I can not open my akeeba buckup files in Akeeba eXtract

Posted in ‘UNiTE and Remote CLI’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by user41826 on Friday, 08 July 2011 07:48 CDT

user41826
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.23
PHP version: 5
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba eXtract Wizard 3.2

Description of my issue:
I can not open my akeeba buckup files in Akeeba eXtract. Files created that in my local web-server I open without problem. But if I create file in my server - i can not open it.
Please, help me. I don't have any data expect for backup.jra

user41826
*backup.jra
backup.jpa

nicholas
Akeeba Staff
Manager
I think there could be a problem with the Cyrillic characters in the pathname. Try creating a folder c:\backup and place the backup archive in there. Then, try opening it from there using Akeeba eXtract Wizard.

If that fails, you can always set up a local web server (Zend Server CE is strongly recommended but WAMPserver or XAMPP will also do) and use Kickstart to extract them.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user41826
Thank you very much. It work correctly in c:\backup

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!