Support

Pre-sales

#18912 How do I get Akeeba Subscription support? I bought it but can't open a ticket there.

Posted in ‘Pre-sales and Account Questions’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by dlb on Friday, 24 January 2014 09:33 CST

Friday, 24 January 2014 08:48 CST

user82385

I bought Akeeba support tickets but cannot open a ticket for Akeeba subscriptions, which is the product I am using. I paid 40 Euros for support. How do I get support for Akeeba subscription or a refund?

Thank you,
Dora

Friday, 24 January 2014 09:33 CST

dlb

Dora,

You purchased a subscription to the Akeeba Ticket System. That is the support system that we use here on the site. Akeeba Subscriptions is a different product.

The status of Subscriptions changed in November 2013 and support subscriptions are no longer available. Support is only provided to customers who purchased the product prior to that time. All support will end in June 2014. You can read more about it in this article: https://www.akeebabackup.com/home/news/1534-the-future-of-akeebasubs.html.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.