Support

Pre-sales

#21658 Feature suggestion

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

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jennymac
Hi Guys,
I locked myself out of my site and had to use the "Help, I have been locked out of my site's administrator area!" via plugin/system/admintools/main-disable.php process.
After doing that, I got into the backend to re-eanble and got the big red WARNING message which freaked me out (It was scary enough having locked myself out!).
I understand FULLY the need to stress that there is no support while that message is being displayed, but is it possible to add to the message something like. "If you are getting this message because you have disabled main.php then take a deep breath and sort your issue out as per the trouble shooting documents.
This could possible go after the bit about the Joomla bug.
Blessings
Jenny

nicholas
Akeeba Staff
Manager
This is a really great suggestion! We had to explain that to many people. Somehow it never occurred to us to write it in the message. Oh, well, developers: we are inclined to think about technical solutions to problems instead of human solutions :D

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

jennymac
Hi Nicholas,
I am so glad I could offer YOU something after all your great support of me and the messes I have made. Your products ROCK!!!
Blessings
Jenny

PS - not that I ever want to see that message again - but knowing me, I am sure I will :)

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