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Pre-sales

#24210 Cannot pay with paypal

Posted in ‘Pre-sales and Account Questions’
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cmevt
 Hello,

Trying to renew my 'Essentials' subscription, but I get this message;

'If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.'

Can you send me a paypal invoice to renew my subscription please.

thank you,
Chris

tampe125
Akeeba Staff
Hello Chris,

instead of using 2Checkout, could you please use the PayPal option directly?
That should fix your issues.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cmevt
Hello,

I did choose the paypal option from;
https://www.akeebabackup.com/index.php?option=com_akeebasubs&view=Level&slug=essentials&layout=default

Can you send me a link from where I could pay?

thank you,
chris

nicholas
Akeeba Staff
Manager
Hello Chris,

It seems that you actually have a broken PayPal cookie. Therefore even a direct payment link would not have worked. Please clear your browser cookies, log back in to our site and retry renewing your subscription. You can always also go through 2Checkout which will give you a PayPal option when you choose to pay in USD (possibly also for CAD).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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