Support

Pre-sales

#25266 I know Release-System ist gone, but …

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

born2webdesign
 Hi Nicholas,

I know Release-System is no longer offered as an installation package, but available at
https://github.com/akeeba/release-system/

However, https://docs.joomla.org/Deploying_an_Update_Server is still mentioning it and pointing to akeebabakup.com.
Also, https://www.akeebabackup.com/home/news/1662-software-availability-changes-march-2016.html (as linked to in "#24876 – ARS Joomla 3"), in turn links to https://www.akeebabackup.com/release-system which is a 404 – should probably link to the github repo?
Also, if not a package, a link to the github repo would have been helpful at https://www.akeebabackup.com/download/developer-releases.html
(but why not provide an unsupported package as a Developer Release?)

Just as a heads-up – thank you for your software!

nicholas
Akeeba Staff
Manager
I fixed the broken link in our article.

I do not have control over links hosted on other sites, like the Joomla! documentation wiki. As a result I cannot do anything about it. What I could do was remove the listing from the Joomla! Extensions Directory.

Regarding dev releases, that's besides the point. It doesn't matter if it's a development or a numbered release. As soon as something is even semi-officially released I have people demanding that I implement features or demanding support. I don't have the time anymore for any of that. Hiring someone to develop free of charge software doesn't really work and no, making this software paid doesn't work either (we tried it with Akeeba Subs, we ended up losing 3000 Euros a month).

So it all came down between leaving the repo public or completely removing the software from the face of the Internet. I chose the former in good faith, writing a long article for the reason (I'd rather spend our time writing Akeeba Backup and Admin Tools, implementing new features in a timely fashion without overworking either developer in the company).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.