Support

Pre-sales

#25463 Can't print invoice

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by on Sunday, 24 July 2016 17:20 CDT

Friday, 24 June 2016 04:38 CDT

stevent
 Each time I try to print an invoice you send me for my Akeeba Backup subscription, my laserprinter spits out a paper with gibberish postscript like code.
When trying to convert the pdf Adobe Acrobat Pro comes up with a signature message and something a bout security settings preventing me to save the pdf in an other pdf format. I have to save the invoice as a jpeg first, before I can print.
Can you fix this?

Friday, 24 June 2016 04:58 CDT

nicholas
The PDF file is actually perfectly valid Postscript. The problem lies somewhere between your PDF viewer and your printer software. It's not something we can "fix" in any way. Slight differences in the Postscript would make the PDF work on a reader and break it on another. That's the downside of having to issue bilingual invoices for legal reasons :(

You can always get it and print it as an HTML document. Go to My Subscriptions and click on the first "Invoice" button (the one that has an eye icon). This should open a new page with the HTML copy of the invoice that you can print like any other web page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 24 July 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-07-24 17:20 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!