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Pre-sales

#25463 Can't print invoice

Posted in ‘Pre-sales and Account Questions’
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stevent
 Each time I try to print an invoice you send me for my Akeeba Backup subscription, my laserprinter spits out a paper with gibberish postscript like code.
When trying to convert the pdf Adobe Acrobat Pro comes up with a signature message and something a bout security settings preventing me to save the pdf in an other pdf format. I have to save the invoice as a jpeg first, before I can print.
Can you fix this?

nicholas
Akeeba Staff
Manager
The PDF file is actually perfectly valid Postscript. The problem lies somewhere between your PDF viewer and your printer software. It's not something we can "fix" in any way. Slight differences in the Postscript would make the PDF work on a reader and break it on another. That's the downside of having to issue bilingual invoices for legal reasons :(

You can always get it and print it as an HTML document. Go to My Subscriptions and click on the first "Invoice" button (the one that has an eye icon). This should open a new page with the HTML copy of the invoice that you can print like any other web page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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