Support

Pre-sales

#26252 WAF - Clean install?

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

user88350
 Our site uses AdminToolsPro and about a year ago, had a lot of trouble with the .htaccess, switching the admin login to a secret URL. Whatever happened, we totally lost our site, so our techies intentionally "broke" admin tools by deleting the directory containing its files. Our web site came back and worked fine.

In the interim, we've had several security issues which WOULD have been blunted by the WAF. So I downloaded the latest version one week ago and did a re-install. The first thing I noticed was that access to certain areas was blocked by the prior install Master password! It's as though it never went away from a year earlier.

How do we strip out ALL of the old install so as to allow a fresh install of AdminToolsPro?

nicholas
Akeeba Staff
Manager
Yes, of course. Go to Extensions, Manage, Manage in your Joomla administrator back-end, find the "Admin Tools package" entry, select it and click on Uninstall. This removes the component, its plugins and all of its database data – including your configuration. Then install Admin Tools again and you're starting with a clean slate.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.