Support

Pre-sales

#26360 Wrong product

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by on Sunday, 20 November 2016 17:17 CST

zoupas
 Hello and thanks in advance,

I have accidentaly purchased Akeeba for WordPress (I dont use at all) when I wanted the Joomla version. I have not downloaded anything. Can you correct this somehow?

Thank you

Mikhail Zoupas

tampe125
Akeeba Staff
Hello,

I just changed your subscription.
Please logout and login again to refresh your permissions.

Thanks for your purchase!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!