Support

Pre-sales

#27658 Solo Backup Renewal

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

vickiwatson
 Why does my renewal invoice say 36 euro, but when I go to renew it, it is charging me 50.82?

nicholas
Akeeba Staff
Manager
Last year you had an active Akeeba Backup for Joomla! subscription. This gave you a 40% discount over Akeeba Solo, i.e. 60 Euros - 40% = 36 Euros. This year you do NOT have an Akeeba Backup for Joomla! subscription. Therefore you get the regular early renewal discount of 30%. 60 Euros - 30% = 42 Euros.

I am not sure why you get a 21% tax on top of that. I thought you are living in the USA which gets a 0% value added tax. Did your finger slip and you accidentally selected Belgium instead of United States in the subscription selection page? The first option in the dropdown is United States (0% VAT), the second one is Belgium (21% VAT). However, don't worry. As soon as you get in the actual subscription form and select your country of residence (United States) the tax rate will be updated to 0% and you'll be charged 42 Euros as you can confirm in the area above the payment button.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.