Support

Pre-sales

#28023 two factor authetication

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

webmiep
Hello,

I use two factor authentication.
How can I disable this??
I almost lost my phone and so the app for google authentication.
I suddenly realize that if I did lost the phone I cannot enter anymore in my akeeba account? Is that true?

Thanks for your time
Kind regards webmiep

nicholas
Akeeba Staff
Manager
Log in to our site. From the top of the page click on My Profile. In the "Profile" header line, at the far right, you will see an Edit Profile link. Click on it. From there you can manage all your profile information, including Two Factor Authentication (TFA).

Please note that when you set up TFA you are also automatically creating a set of backup codes. Following the procedure I explained above you can click the pencil icon next to the Backup Codes entry in the TFA section to view and/or regenerate them. Print them out and store them in a safe place. If you lose your phone you can use any of these codes instead of your regular TFA method to log into our site and disable TFA. Backup codes are single use, meaning that after you use one of them it's "burned" and cannot be used again. You get ten of them and you can regenerate them whenever you want so you'll realistically never run out of backup codes.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.