Support

Pre-sales

#28937 Subscription Issue

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by on Saturday, 27 January 2018 17:17 CST

Thursday, 28 December 2017 12:59 CST

shockoe
Hello,

Account username: shockoe

I've been a user of Admintools and Akeeba Backup for several years. Today, I renewed my subscription to both using the "essentials" package, not individually.

It now shows that both previous subscriptions are now expired? Both products subscription should be extended from of 2018-01-28 for Admintools and 2018-01-27. Is you can see, both these products were paid thru these dates.

Please correct both subscription expiration dates to show the previously paid time.

Thanks for the great products and your quick resolution.
Edited by shockoe on 2017-12-28 13:00 CST

Thursday, 28 December 2017 15:45 CST

nicholas
You have upgraded your subscription to Essentials. In this case you receive an automatic discount proportional to the time you have left in your active subscriptions. Upon successful payments the existing subscriptions are deactivated (expired) and your new subscription starts counting for a year.

We cannot give you a discount and extend your subscription time. If you think about it, what would happen if you bought an AKEEBABACKUP subscription today and immediately updated to ESSENTIALS? You'd have paid 60 Euros for two years of service for both of our major Joomla components instead of one year (Essentials costs 60 Euros for one year). So, it has to be one or the other but not both.

We chose to give a discount as this is what makes most sense. Again, think about having bought AKEEBABACKUP today and trying to upgrade to Essentials. We’d be charging you 60 Euros and you'd still not have access to Admin Tools for another year, making it pointless to actually pay us for the upgrade.

I hope this information helps.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 January 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-01-27 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!