Pre-sales

#29526 VAT on renew -> VAT number is not VIES registered ...

Posted in ‘Pre-sales and Account Questions’

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Latest post by on Wednesday, 16 May 2018 17:17 CDT

Sunday, 15 April 2018 10:18 CDT

creative7

Hello Nicholas,

when I try to renew an click under "My Subscriptions" ->"Renew" Button then my Company Invoicing Data from the past automatically fills in, thats great :-) ... but the system applies at VAT Number:

"VAT number is not VIES registered or the European Union VIES system is currently out of service."

I tryed different browsers and deleted cache, but stil it doenst change, can you help me out?

Edited by creative7 on 2018-04-15 10:18 CDT

Sunday, 15 April 2018 10:48 CDT

nicholas

The problem comes from Germany, not Akeeba or the EU. When I try to validate your VAT at http://ec.europa.eu/taxation_customs/vies/vatResponse.html I receive the error message "Member State service unavailable. Please re-submit your request later".

I guess you have to wait a bit. It's very likely that they are doing some kind of maintenance since it's a Sunday evening. If the VAT doesn't validate today you may have to retry tomorrow morning.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 15 April 2018 11:01 CDT

creative7

Hello Nicholas,

thanks for your prompt response and the informations, oh okay I understand, I will try my luck tomorrow :-) ...

Wednesday, 16 May 2018 17:17 CDT

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Edited by on 2018-05-16 17:17 CDT

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