Support

Pre-sales

#29526 VAT on renew -> VAT number is not VIES registered ...

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

creative7
Hello Nicholas,

when I try to renew an click under "My Subscriptions" ->"Renew" Button then my Company Invoicing Data from the past automatically fills in, thats great :-) ... but the system applies at VAT Number:

"VAT number is not VIES registered or the European Union VIES system is currently out of service."

I tryed different browsers and deleted cache, but stil it doenst change, can you help me out?

nicholas
Akeeba Staff
Manager
The problem comes from Germany, not Akeeba or the EU. When I try to validate your VAT at http://ec.europa.eu/taxation_customs/vies/vatResponse.html I receive the error message "Member State service unavailable. Please re-submit your request later".

I guess you have to wait a bit. It's very likely that they are doing some kind of maintenance since it's a Sunday evening. If the VAT doesn't validate today you may have to retry tomorrow morning.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

creative7
Hello Nicholas,

thanks for your prompt response and the informations, oh okay I understand, I will try my luck tomorrow :-) ...

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.