#29526 VAT on renew -> VAT number is not VIES registered ...

Posted in ‘Pre-sales and Account Questions’
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Latest post by on Wednesday, 16 May 2018 17:17 CDT

Hello Nicholas,

when I try to renew an click under "My Subscriptions" ->"Renew" Button then my Company Invoicing Data from the past automatically fills in, thats great :-) ... but the system applies at VAT Number:

"VAT number is not VIES registered or the European Union VIES system is currently out of service."

I tryed different browsers and deleted cache, but stil it doenst change, can you help me out?

Akeeba Staff
The problem comes from Germany, not Akeeba or the EU. When I try to validate your VAT at I receive the error message "Member State service unavailable. Please re-submit your request later".

I guess you have to wait a bit. It's very likely that they are doing some kind of maintenance since it's a Sunday evening. If the VAT doesn't validate today you may have to retry tomorrow morning.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Hello Nicholas,

thanks for your prompt response and the informations, oh okay I understand, I will try my luck tomorrow :-) ...

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