Since July 1st, 2019 Akeeba Ltd does not sell products directly to end users. All sales are performed through our authorized reseller, Paddle.
Paddle handles billing and invoicing. They are responsible for figuring out sales tax applicability and amount, take your money and issue the corresponding invoice for your order.
Akeeba Ltd only fulfills the order. This means that we only provide software downloads and support. We do not handle billing or invoicing. As a result we cannot help you with billing or invoicing issues.
If you'd like to receive support for billing or invoicing issues please contact Paddle directly. You can do so by replying to the email you received from Paddle when you purchase a subscription. It's the email with the receipt / invoice for your transaction. Alternatively, you can reach Paddle at email@example.com -- in this case please make sure to mention your invoice number. They are very helpful and efficient.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!