#32783 Extension of subscription

Posted in ‘Pre-sales and Account Questions’
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Hi. I am a subscriber with you since 2013. Now I need to renew my subscription but because of the Corona virus situation, all my customers freezed they're activity. I wanted to ask you for a special extension of the subscription for 3 months until hopefully everything will return to regular order.
Thank you

Akeeba Staff
Hello Ami,

I wish I could help you, but we're not some big company with deep pockets or a startup with VC funding. This three person company is a tiny business that just about supported our families before the coronavirus pandemic.

As I had written in December, last year I even had to stop doing sponsorships because we didn't have money to do so. Financials were already pretty tight.

We hoped that this year would go better. Unfortunately, the global pandemic happened... Not only our income is going down, our families' income is also taking a hit – our partners' income has all but evaporated overnight.

In the past I had given subscription extensions to one-off cases, e.g. people who were hospitalized or went through a rough patch. I could afford to do that when it's about one person out of a thousand. Now we're talking about everyone being affected by the pandemic. I can't give subscription extensions to everybody; that immediate 25% drop of income would out us out of business. Nor can I realistically say that you get a subscription extension but someone else doesn't. What are the criteria in this case? It's not like only some people are affected. We are ALL affected. The global economy has been frozen. We are all in the same sinking boat :(

In the meantime you can definitely keep using our software. When this is all over you can use the coupon code that is emailed to you automatically 7 days after the subscription expires to get a discount when repurchasing the subscription. That's all I can do without risking the existence of our software after the pandemic is over. You're probably angry and I'm not exactly happy having to choose between two bad options. All I can do is choose the lesser of two evils for me and my company (and for you, because if I go out of business Akeeba Backup and Admin Tools will be no more, forever).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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