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Pre-sales

#34036 Can't pay

Posted in ‘Pre-sales and Account Questions’
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clicetcom

Hello, 

There no possibility to pay.

i want to renew my akeeba licence, but Paypal is not working (keep looping under payement process) neither thant the credit card system that failed (while everything is ok, even my sms code validation)

 

What can i do ?

nicholas
Akeeba Staff
Manager

The fact that PayPal is looping tells me something's wrong with your browser. I've seen PayPal do that infinite loop when one of its cookies gets stuck of a browser extension is blocking its JavaScript.

Moreover, it's possible that a browser extension does block JavaScript which is why the credit card payment would fail too.

Please try using a different browser, without any browser extensions installed. If you're on Windows I recommend portable Firefox. If you're on Linux or macOS try installing a browser you're not already using such as Brave or Opera. The payment should now work just fine.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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