#34968 Account Renewal still says Essentials - Processing Payment

Posted in ‘Pre-sales and Account Questions’
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Latest post by on Thursday, 29 April 2021 20:17 CDT


It seems the auto-billing failed, and won't renew/re-process until the support team gives me the go ahead.


Please advise.

Akeeba Staff

I see that a payment request was stuck since October, your subscription was marked as past due but our reseller never sent us the subscription cancelation notification. They did indeed have a problem with that back in October. In fact this and other problems is why we stopped offering recurring subscriptions on our site since October 1st, 2020.

I have manually marked your recurring subscription as canceled. You should now be able to re-subscribe manually to the non-recurring subscription.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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