Support

Pre-sales

#36012 Unable to uninstall Akeeba Data Compliance package

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

pwouda

Hi there,

After installing Akeeba Data Compliance and trying it out, I want to uninstall the package. Unfortunately I got the error

"Package unistall: Missing Manifest file"

I reinstalled the package, but got the same error.

It is on a Joomla 4 website, and the version of Akeeba Data Compliance is 2.0.3

(I know this is not the right category for my question, but I found this the most suitable.)

Kind regards,
peter

tampe125
Akeeba Staff

Hello,

thank you very much for the report; there is indeed a bug.

It seems there's a name mismatch between the internal name saved by Joomla (compliance) and the manifest file we ship (pkg_datacompliance).

Since you're uninstalling the extension, the fix is rather simple: get inside the folder administrator/manifests/packages and rename the file pkg_datacompliance to pkg_compliance

Then you should be able to uninstall it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

pwouda

Thank you Davide. Your solution works fine!

Kind regards,
Peter

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!