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Pre-sales

#37282 Unable to enter text in ENGAGE

Posted in ‘Pre-sales and Account Questions’
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RikNuytten

 After installing AKEEBA Engage, and setting the different options, everything is working fine, except the possibility to enter text for a comment. 

Strangely enough, entering text as a superuser works fine!

It does not work for Public, Guest nor Registered.

I use JCE Pro as editor.

URL of document: https://test.filosofenfontein.be/filosofenfontein-archief/archief-vieringen/recente-vieringen/220612 Feel free to test for yourselves!

The link is at the bottom of the page. One can enter name, mail address, accept the Privacy poly, but the text box is not accessible. Obviously, it returns an error message.

I must be doing one little detail wrong I'm afraid.

Thanks!

 

Rik (newbie)

 

 

 

nicholas
Akeeba Staff
Manager

You just need to configure JCE. Please read the documentation page I have written on the subject: https://github.com/akeeba/engage/wiki/Setting-up-your-HTML-editor#jce

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

RikNuytten

Thanks! This was it!

Case can be closed!

nicholas
Akeeba Staff
Manager

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

RikNuytten

I have been able to enter text for one article, but for another article, in a different category, I cannot get it to work. I have been using identical settings.

 

In one article, the comments show nicely at the bottom of the article. (screen shot attached). In the other article (with an iFrame picture from Google maps), the link is displayed on top of the article, and the link does not open a text box. (See screen shot, with a red rectangle around the message)

 

I am at a loss what I do wrong.

 

 

nicholas
Akeeba Staff
Manager

My guess would be a JavaScript error thrown by something on the page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

RikNuytten

I have moved the iFrame to the category, to avoid a conflict; but it didn't solve the problem.

I am not savvy enough to diagnose the Java problem, and also couldn't find how to set the module position on Helix Ultimate. Funny that it works in one category, and not in the other...

I attach the screen shot for clarity. There are 2 questions:

  1. How to get the comment box at the bottom of the article?
  2. How to get the comment box to really open in JCE, as in the other category?

Thanks!

 

 

nicholas
Akeeba Staff
Manager

I obviously cannot troubleshoot JavaScript issues from a screenshot.

> How to get the comment box at the bottom of the article?

Reorder your content plugins.

> How to get the comment box to really open in JCE, as in the other category?

This question does not make sense. I already told you that your problem is a JavaScript problem. You can keep asking me but the nature of your issue won't change.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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