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Pre-sales

#37329 Can't complete payment

Posted in ‘Pre-sales and Account Questions’
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rmesceo

Β Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Β 

Hi,

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I would like to purchase Admintools pro.However,it always display an error as below:

Gateway time-out

The web server reported a gateway time-out error.

  • Ray ID: 71eabc03ca0323f8
  • Your IP address: 218.255.24.14
  • Error reference number: 504
  • Cloudflare Location: Hong Kong

Can you please have a check?

Β 

Regards,

Johnny

nicholas
Akeeba Staff
Manager

Can you please try again now? We were in the middle of addressing a server capacity issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rmesceo

Not yet.Almost the same

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Gateway time-out

The web server reported a gateway time-out error.

  • Ray ID: 71ead2da986b3c3a
  • Your IP address: 218.255.24.14
  • Error reference number: 504
  • Cloudflare Location: Hong Kong

nicholas
Akeeba Staff
Manager

Can you please send me a screenshot of that error? If it was a server issue on our side we wouldn't be able to have tis discussion over the ticket system running on the same web server. 

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rmesceo

screenshot:Β https://www.dropbox.com/s/7ajsvtkcyh900yo/Screen%20Shot%2006-21-22%20at%2002.34%20PM.PNG?dl=0

nicholas
Akeeba Staff
Manager

Unfortunately it is what I expected.

CloudFlare is down over most of the world. Both our site and our reseller Paddle's site are behind CloudFlare. 

I have removed the CloudFlare proxying for our site to make it accessible. Paddle is waiting for CloudFlare to get its act together.

Unfortunately, until CloudFlare fixes their network there is nothing we can do.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rmesceo

I just paid for Admintools successfully.

Can you please have a check?

Β 

Transaction ID 1GH021585L335733E

nicholas
Akeeba Staff
Manager

Yup, it's paid and processed.

It was indeed a problem with CloudFlare. Paddle sent us an email while I was replying to you ~15 minutes ago telling us that the problem is caused by CloudFlare and they were working on a workaround. By the time you retried paying they had made the workaround so now you were able to check out and I was able to finally get back into the merchant control panel to check the status of transactions.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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