Support

Pre-sales

#37761 Joomla Backup Pro Subscription not activated

Posted in ‘Pre-sales and Account Questions’
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pctechnikch

Good day I just bought: Joomla Backup Pro.

I paid with PayPal. Unfortunately the software is not there.

Under My Subscription, she is not listed.

Under download I only find the core version

I paid via PayPal

What am I doing wrong?

Please helpΒ 

Many Thanks

Β 

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

pctechnik.ch

nicholas
Akeeba Staff
Manager

I see that you made a successful purchase of Akeeba Backup for Joomla today at 17:53:47 EEST which got cleared by PayPal at 18:05:08 EEST.

However, you also tried to purchase the JoomlaDeluxe bundle at 17:55:14 and immediately canceled it β€” before the previous payment was cleared.

This caused a discrepancy where you last payment is cancelled but another payment clearance came in. This resulted in no action to enabled your subscription as there was a conflicting state.

No worries, I have activated your subscription manually.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

pctechnikch

Wow, but that is generous. Many Thanks.

pctechnik.ch

nicholas
Akeeba Staff
Manager

No worries :) Have a great day!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.