Support

Pre-sales

#38095 In need of assistance for restoring a website on a localhost ( Emergency )

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

mihahg

Hello,

I have backed up files from an old website and I got .jpa and .j01 files. In your tutorials, I can see that you only get the .jpa file. As I am new to Joomla I would appreciate if you would explain to me

the whole process of restoring the website with the 2 files.

I am using XAMPP localhost to install the website on.

I really appreciate any help you can provide. 

Mihajlo 

nicholas
Akeeba Staff
Manager

Put both the .jpa and .j01 file on the same folder. They are the two parts of the same archive.

Think of it like War and Peace. It's too long to print in one volume (physical book ) so it's usually printed split in two volumes. You need to read both volumes to make sense of it and in the right order: first volume 1, then volume two.

Your archive is just like War and Peace. It was too big to put in a single file. It's split into two files. Kickstart needs to read both files to make sense of it, in the right order (first j01, then jpa).

The Kickstart interface will only show you the .jpa file. This is by design. It KNOWS it needs all part files of a multi-part archive and in which order. It would make no sense having you select them one by one and in the right order; imagine having to do that for some archives split into 200 files!

So, upload both files alongside Kickstart.

Select the .jpa file which shows up.

Kickstart knows how to do the rest.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.