#38810 update to professional failed

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.



I already made a backup with the free version, but I couldn't import it on the same page because I don't have a restore button.

That's why I bought the professional, but unfortunately not via my wordpress backup, but directly via your homepage.

now the professional is not recognized in my installation.

how can I now restore my backup to the site/server?

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!