#39252 JPA archive is not containing all files

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by nicholas on Tuesday, 25 July 2023 01:43 CDT



I have the following problem

Backup job completed successfully, but
JPA archive is not containing all files.

If i configure ZIP as Archiver engine it looks like it is containing all files.

For example: The images folder of my joomla installastion contains my customized images and also the joomla default images.

If i have a look with 7zip into the JBA format my customized images are missing only the default joomla images are included.
If i set for Akeeba Archiver engine to ZIP all images are included.

I also try the recover proccess - kickstarter and installastion. With the result that only the standard files were restored. As if it were a fresh install.

Joomla 4.3.3
PHP 8.0.26

Tested both Akkeeba solo and as Joomla componnet. Both same results

what could it be?

Akeeba Staff

7-zip does not support JPA files, nor does it support split ZIP archives (what Akeeba Backup and Akeeba Solo creates). You cannot use it to view files in archive files taken by Akeeba Backup.

It sounds like you made this all up.

Akeeba Backup has been used to back up and restore sites hundreds of millions of times since 2006.

The very fact that we are having this conversation on this site —developed on a local server, backed up by Akeeba Backup for Joomla!, and deployed on the live server using Kickstart— is the living proof that Akeeba Backup works fine and includes all files and database data. We have done that several times over the years, across all major Joomla versions. We use our own software. Heck, I first wrote JoomlaPack —that's what Akeeba Backup was called before version 3— exactly because I needed a way to transfer whole sites between local and live servers, and back up the sites which were on live servers.

Hundreds of Joomla! templates are delivered as JPA or ZIP files created with Akeeba Backup as a sort of “quick start” site with the corresponding template preinstalled. If what you allege was true, these couldn't exist. They fact they do exist for well over a decade and the fact they all use Akeeba Backup for this purpose proves that Akeeba Backup does back everything up.

Finally, the archive format does not have any effect on what is being backed up. Which files get backed up depends entirely on their permissions and your filters. Filters are defined per backup profile. If something is unreadable, Akeeba Backup will issue a warning about it.

In case that you only made up the part about 7-zip, your problem is a self-inflicted one. You are probably backing up the wrong site (each Akeeba Solo profile can be configured to back up a different site), or you have unreadable files (it's totally possible for a file to be web accessible and unreadable by PHP at the same time) but ignored the warnings. Of course, in the latter case both JPA and ZIP files would have the same problem. Or maybe you misconfigured the filters in your backup profiles.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!