#39262 akeeba kickstart

Posted in ‘Pre-sales and Account Questions’
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Latest post by nicholas on Thursday, 27 July 2023 02:11 CDT


 Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Access denied for user '''@'localhost' to database '' SQL=CREATE DATABASE `` CHARACTER SET `utf8mb4`

Akeeba Staff

Akeeba Kickstart only extracts the backup archive. It does not restore your site and has nothing to do with your database. This information is printed on your screen every time you run Kickstart. Please read it.

I believe that you are asking for technical support about using the restoration script which is part of your backup archive.

As per our Terms of Service, we do not provide free technical support. You have to purchase a subscription to one of our backup products (Akeeba Backup for Joomla, Akeeba Backup for WordPress, or Akeeba Solo), then submit your support inquiry in the appropriate category.

Alternatively, you can peruse our documentation, which addresses your issue, free of charge.

Hint: read your screen before clicking Next. Which fields do I need to fill in on that page to tell the software which database server, database, and user to use to connect to the database? If I don't fill them in, how can I possibly expect the software to magically read my mind?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!