Hi,
I already wrote you but I think you were on vacation and probably did not saw my mail.
I made a mistake on 21. August 2026 I wanted to download the newest version of akeeba pro for wordpress. I bought that a few years ago and I am super satisfied with.
On that day I searched for the download and It said that I did not purchased it, a bit wondered I bought it, but after 5 min or so I realized that I bought the Joomla version and I was right with my wondering, because the wordpress version was just bit more down on the page.
Can you please cancel and refund the Joomla sale, I don't use Joomla at all and was just a bit paying to much attention while wanting to download the newest version.
The order number is #109257
Thank you for your help.
Best regards
#43356 Fail Purchase of Akeeba Backup Joomla Pro #109257
Posted in ‘Pre-sales and Account Questions’
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Latest post by p1commerce on Wednesday, 23 September 2026 08:57 CDT
Wednesday, 23 September 2026 05:55 CDT
p1commerce
Wednesday, 23 September 2026 07:14 CDT
nicholas
Akeeba Staff
Manager
I had already replied to you, but I guess my reply never made it back to you.
I had already transferred the payment from the Joomla to the WordPress product subscription. Your Akeeba Backup for WordPress subscription is now set to expire on August 21st, 2027.
I had indeed forgotten to disable the Joomla product on your account. It's done now :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 23 September 2026 07:34 CDT
p1commerce
Hey thank you for your fast response.
I can’t see the transfer, sorry. When did you made it?
Best regards
Wednesday, 23 September 2026 07:43 CDT
nicholas
Akeeba Staff
Manager
Back in August. If you go to My Account, My Subscriptions you will see that the Admin Tools for WordPress subscription expires in August 2027, next year. If I hadn't made the transfer, it would have expired a month ago, in August 2026.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 23 September 2026 07:57 CDT
p1commerce
The Wordpress subscription can continue I am talking about the Joomla subscription.
Or did you used the payment for Joomla to extend wordpress?
Wednesday, 23 September 2026 08:32 CDT
nicholas
Akeeba Staff
Manager
You paid for Akeeba Backup for Joomla.
You sent me a message telling me it's a mistake.
I took that money and applied it to Akeeba Backup for WordPress.
I really don't know how else I can communicate that without sounding very condescending.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 23 September 2026 08:57 CDT
p1commerce
Okay understood, yeah I ask for a refund, that why I was wondering. But it is okay like that.
Thank you