Support

Site Restoration

#36223 Can not start restoration with two files J01 and J02

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by dheuser on Friday, 26 November 2021 05:01 CST

Thursday, 25 November 2021 15:17 CST

dheuser

Hi,

I try to restore a backup with two files J01 and J02 with the newest kickstart - but it don´t work..

 

https://falang.ui.city/dhc.php

Friday, 26 November 2021 02:27 CST

tampe125

Hello,

you can't since you're missing one file, the one ending with .jpa

Unless you have all the archives, you can't perform the restoration.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 26 November 2021 05:01 CST

dheuser

OK thanks - I found the jpa file and it worked.

 

 

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!