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CRON commands

CRON commands for Akeeba Ticket System are made available by plugins in the ats group. At the time of this writing the following CRON commands are available:

mailfetch

You need to publish the Akeeba Ticket System - Fetch Email plugin for this command to work.

Downloads and processes email to create new tickets and ticket replies.

This command replaces the obsolete ats-mail-fetch.php CLI script which was used in Akeeba Ticket System 3.1.0 and earlier.

autoclose

You need to publish the Akeeba Ticket System - Automatically close old tickets plugin for this command to work.

Automatically closes tickets open without activity for longer than a specified amount of time.

This command replaces the obsolete ats-autoclose-tickets.php CLI script which was used in Akeeba Ticket System 3.1.0 and earlier.

autoreply

You need to publish the Akeeba Ticket System - Automatic Replies plugin and enabled its Make available as a CRON task option for this command to work.

Automatically replies to tickets based on the Auto-Replies rules set up in the Akeeba Ticket System component.

This command replaces the obsolete ats-auto-reply.php CLI script which was used in Akeeba Ticket System 3.1.0 and earlier.

deletenotes

You need to publish the Akeeba Ticket System - Delete Manager Notes on ticket close / unpublish plugin and enabled its Make available as a CRON task option for this command to work.

Removes the Manager Notes from all closed and unpublished tickets. This may be required by GDPR and similar privacy protection laws if you are storing personally identifiable or sensitive information (e.g. service connection information, social security numbers, ...) in Manager Notes.

removeattachments

You need to publish the Akeeba Ticket System - Remove Obsolete Attachments plugin for this command to work.

Automatically deletes attachments a certain amount of time after they were first submitted.

This command replaces the obsolete ats-remove-attachments.php CLI script which was used in Akeeba Ticket System 3.1.0 and earlier.