Last update: July 23rd, 2021
Akeeba Ltd (referred to as "we", "us", "Akeeba" or "Company") is a software development company. Our Company provides software download and support services for a fee, collectively called "subscriptions". All of our services are provided through the web site https://www.akeeba.com, hereforth called "the Site" or "our site".
Akeeba Ltd is a limited company registered in the Republic of Cyprus with the purpose of providing software and services related to it, with registration number HE307966 and registered address Metochiou 51, IONIA building, flat 303, Egkomi, 1101 Nicosia, CYPRUS.
By downloading and/or installing our software on any site you explicitly agree to the terms of its license, GNU General Public License version 3 or, at your choice, any later version published by the Free Software Foundation. A copy of the license is included with our software. If you did not receive a copy of the license please refer to the License page on our site or use the Contact Us page to request an electronic copy of the license.
Our software does not have any installation or usage limits. You can install it on as many sites, domains or servers as you please without additional charges.
Our software will keep working even after the subscription you used to download it expires. However, if your subscription expires you will not be able to download it again (even a version you had already downloaded in the past), download / install updates or request support for it.
Please note that we cannot guarantee compatibility with versions of third party software (e.g. PHP, Joomla, Apache, ...) or API versions of third party services (e.g. Amazon S3, OneDrive, Google Drive, ...) which were not already officially supported by us for the version of the software you downloaded. Moreover, we cannot guarantee that our software is error-free. The implication is that if you keep on using an older version without updating it there will come a time when it will no longer work correctly or at all, either in parts or in full. Having a current subscription and installing updates is really the only way to ensure reasonable, continued operation of the software.
Our software and licensing were made with web site agencies and freelance site developers in mind. We try to keep your costs low and predictable and give you flexibility. To this end, you are permitted to install and use the software on your clients' sites.
If the end user who will be using our software is not you, you must state the following three points to the end users (typically, your clients):
You are encouraged, but not required, to use the Add-on Download IDs feature of our site to create a different Download ID per client site you install our software on. This allows you to revoke your clients' access to our software updates should they decide to discontinue their business relationship with you.
Akeeba Ltd offers two types of services: downloads and support.
Downloads are further divided into free-of-charge downloads, available to non-registered users, and for-a-fee downloads, available only to subscribers. Access to the former is provided unconditionally to anyone who can access our site through the Internet. The latter are provided only to qualifying subscribers, if they are logged in, and only for the term of their subscription. As soon as your subscription expires you will have no access to any of the for-a-fee downloads, even for those items which were already published or made available during your subscription's term.
Support services are provided to qualifying subscribers only and only if they are logged in. Likewise to our download services, support services are provided only for the term of your subscription. When your subscription expires you will not be able to file any replies to your existing tickets (even if support provisioning was already underway) or new tickets. Moreover, private tickets will no longer be available for you to read.
In simple English: when your susbcription expires you can no longer download any of the for-a-fee software including any version published in the past, versions already in your posession or updates published any time before or after the expiration of your subscription. Moreover, you no longer have access to our support services.
Our services are provided as-is, without any warranty whatsoever. The exact terms of our software license can be read by following the "License" link at the bottom of any page of akeeba.com. Regarding the support services, we can not guarantee the validity or veracity of any provided information or suggestion.
THE SERVICES ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY AND PERFORMANCE OF OUR SERVICES IS WITH YOU. SHOULD ANY OF OUR SERVICES PROVE INEFFICIENT OR UNSUITABLE, YOU ASSUME THE COST OF ALL NECESSARY ACTIONS TO RECTIFY THE ISSUE.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW AKEEBA LTD, ITS OWNERS, STAFF, ASSOCIATES OR ANYONE AFFILIATED WITH ITS MAINTENANCE, OPERATION OR HOSTING BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF OUR PROGRAMS TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Should the applicable law hold Akeeba Ltd, its owners or any party affiliated with it liable for damages, the maximum amount of damages acknowledged shall be no higher than 5 Euros. Shall any dispute arise between Akeeba Ltd and a third party, the only applicable jurisdiction is the Courts of Law of Nicosia, Republic of Cyprus.
If you do not agree with these Terms, you are not allowed to use our services. Moreover, any use of our services implies the unconditional and immediate acceptance of the aforementioned terms, waiving your legal rights to uphold them. Acting in violation of these Terms of Service immediately terminates the business relationship between you and Akeeba Ltd.
If you have made a purchase and received a receipt instead of an invoice, have not converted your receipt for an invoice, and only use the software for personal, non–commercial use you are considered a natural person. In all other cases you will be considered a business for the purposes of refund consideration.
Refunds are only granted in the following cases:
In all other cases no refunds will be granted.
When you are subscribing to our software you are explicitly stating that you accept these Terms of Service. This is understood as providing your explicit and unreserved consent on having been fully informed about the software's capabilities and requirements by a. reading the marketing material and its documentation; b. having submitted a pre-sales request through our site's Contact Us page where you truthfully and completely explained your intended use case and received a reply from a company official; c. by having used the free of charge version of the software (if applicable); or a combination thereof. Akeeba Ltd does not accept responsibility for your actions, mistakes or omissions including but not limited to errors in comprehension, assumptions and purchases made on the basis that a feature not explicitly mentioned would be implemented upon your request. Refund requests on these grounds will be rejected with prejudice.
In compliance to EU directives, if you are a natural person (not business) you are entitled to 30 calendar days of "cool-off" period. If within those 30 calendar days you have not used our services (as clarified below) you are eligible for a full refund of your purchase, no questions asked. This "cool-off" period is provided in accordance to Article 6, §1 of Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts and the Directive 2011/83/EU which replaces it.
However, if you have made use of our services you are not eligible for a refund, even in the first 30 calendar days according to Directive 2011/83/EU, Article 16, §m which states: "the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal."
Explicitly: when you click on a software download link, or use any method provided by your web server / CMS to initiate such a download (including but not limited to installing updates via Live Update and Joomla! extensions update), or request software support from us through our ticket system you are giving us your express and unreserved consent to begin the provisioning of the software download and support service you have purchased from us, waiving your right of withdrawal from the subscription contract, making you ineligible for a refund. For more information you may also want to read: http://europa.eu/rapid/press-release_MEMO-11-450_en.htm?locale=en
Clarification for the software download service: Most of our software comes in two editions, a free of charge Core edition and a subscription-based Professional edition. For these software we consider our software download services to have been provisioned only when you download the subscription-based Professional edition. Downloading the free edition of our software or any other item which is made available to the general public without the need for an active subscription (e.g. documentation) does not constitute performance of our download service. For example, if you have a subscription to Akeeba Backup for Joomla! Professional but you have only ever downloaded Akeeba Backup for Joomla! Core and its documentation then your right to withdrawal is not affected.
Clarification for the software support service: Performance of the software support service begins at the exact time you submit a support ticket or a reply to an existing support ticket. Pre-sales requests, invoicing / transaction questions, user account (logging in) questions and communication through e-mail or the Contact Us page does not count towards the performance of the software support service. These are communications provided outside the scope of the software support service.
For business clients the applicable legal document for considering refunds are a. these Terms of Service which have the place of a contract; and b. the software license.
This section applies to all clients, regardless of whether they are a natural person or a business.
You can request a refund for a purchased renewal as long as all of the following conditions are met:
If you accidentally purchase the wrong subscription or failed to use a valid coupon code you had in possession prior to your purchase please contact us immediately. Do not attempt to purchase the “right” subscription or repurchase the same software with your coupon code.
In the former case you might be given an automatic discount for the second purchase. In this case we will refund the first subscription but reduce the subscription length of the discounted subscriptions proportionally to the discount percentage given. For example, if you were given a 10% discount on a one year subscription its length will be reduced by 1.2 months (10% of 1 year).
In the latter case we will only be able to give you a refund for your purchase where the coupon code was applied.
If you file a chargeback or otherwise dispute your payment your subscription will be canceled immediately and your access to our site may be restricted.
If you voluntarily withdraw your dispute your subscription will be reinstated after a period of up to 90 days. In this case your subscription time will not be adjusted for the period of time during and after the dispute during which you were unable to access our services.
If you let the dispute process proceed or you withdraw it after our reseller has started handling it we will terminate your user account with prejudice and reject any further subscription purchase from you. In case we discover that you circumvented this measure either yourself or by proxy we will terminate those user accounts without refund.
An active subscription which includes access to support for the software you are seeking support for is a precondition to receiving support. We only provide support to our qualifying subscribers through our site's Support section. Requesting support through any other means (such as but not limited to our contact form, email, social media or in person) is not acceptable.
Purchasing a subscription on our site does not constitute a service level agreement. All tickets are answered on a "best effort" basis. If you have not received any response within 3 (three) working days (weekdays excluding bank holidays in our country and posted unavailability dates), please use the Contact Us page to let us know of the issue.
Our working hours are posted on the Support page of our site, towards the bottom part of the page. In most cases you can file a ticket outside our working hours but you should have no reasonable expectation to receive a reply outside of them. Kindly keep in mind that your support requests are answered by the same developers who write and maintain the software. This means that you get accurate replies to your requests by the most qualified people to answer them, resulting in a solution you can apply, at the expense of response time. We consider it far better than getting a nearly immediate but low quality reply which does not resolve your issue. If you wish to get an immediate response please search our public support tickets and our Troubleshooter documentation. This is the same resources a non-developer support technician would use.
We reserve the right to deny support in cases where the root cause is beyond our control or has already been addressed, including but not limited to:
In these cases we will try to identify your issue within reason and explain what we believe the problem is and how to seek a solution for it. Please note that when the problem does not originate from our code we cannot provide or apply a technical solution ourselves; your cooperation is necessary in these cases and lack of it will result in us denying further support on this issue.
We cannot provide support not directly related to our software or services. Indicatively, we cannot provide support for the following (not an exclusive list):
We may be unable to provide our support services in the following occasions with the liability lying on the client:
We are very careful to not cause any disruption or adverse effect on your sites in the course of our support provisioning. If we have reasonable grounds to believe that our troubleshooting actions may be disruptive or detrimental to your site we will ask for access to a copy of the site and / or a backup archive of your site. However, we assume no responsibility for any issues directly or indirectly caused by our support efforts, as per the "No warrantly" article of this policy.
We may offer special, add-on subscriptions for extending the support of legacy products beyond their announced End of Life date. The title of these subscriptions includes the distinctive words "Extended Support". These subscriptions, hereforth called Extended Support Subscriptions and abbreviated as ESS come will additional terms which supersede the provisions described elsewhere in this Terms of Service document.
Clients understand that ESS are designed for professionals who need to keep operating their sites based on End of Life versions of their CMS, using End of Life versions of our software, for a limited amount of time and with the goal of migrating those sites to supported versions of their CMS and our software as soon as possible. ESS are understood by our client to not be a means for indefinitely operating a site on End of Life software, and agree that Akeeba Ltd cannot provide any guarantees whatsoever about the long-term performance and security of End of Life software.
No refunds. ESS are non-refundable. They cannot be exchanged with other subscriptions, and/or converted to subscription time for other subscriptions. Transfer of subscription time between different ESS, or conversion of one ESS to another is not possible.
Fixed expiration date. ESS have a fixed expiration date, communicated to you in the description of each ESS.
Fixed price. The price of the ESS is fixed throughout its lifetime. Its price cannot and will not be prorated depending on when you have purchased this.
Add-on subscription. The ESS are add-on subscriptions. This means that by themselves they do not grant you any privileges. You need to have another active, compatible subscription as well. The combination on an active, compatible product subscription and an ESS grants you additional privileges.
Separate support area. Requesting support for software covered under the ESS is only possible if you submit a ticket in the specially designated support category for the corresponding ESS, as described in the description of the ESS. Tickets filed in the general support categories will be moved to the ESS category, if you are subscribed to the corresponding ESS, or will be closed with a message that you need to purchase an ESS. Read access to the ESS–specific support category is only possible for users who have an active ESS. Write access to the ESS–specific support category is only possible for users who have both an active ESS and a corresponding compatible subscription (i.e. an active subscription to the product they are asking support for). After the expiration of the ESS all access —including read access— to these ESS–specific support categories will be lost, and these categories will be removed (unpublished) from our site. This is a deliberate measure to promote the concept that the ESS is only meant as a temporary measure.
Limited scope. ESS allow you to request limited support for specific End of Life products, running in specific environments described in the description of each ESS, as long as you also have an active, compatible subscription i.e. an active subscription to the corresponding product you want to ask support for and which is explicitly covered by the ESS as per its description.
Limited support. The scope of the support granted to you by an ESS is limited. It only covers usage and troubleshooting support. It does not cover bug fixes, adding / removing / modifying existing features, or in any other way altering the code of the End of Life software you are receiving support for. Indicatively and non-exclusively, the following use cases are NOT supported:
Purchasing an ESS is understood as explicit acceptance of these additional terms.
Akeeba Ltd believes in software Freedom and strives to provide low cost, high quality services surrounding our software. In order to keep the costs low, without placing artificial restrictions, we have a fair use policy in place. In no event shall we provide support to anyone who is seeking our support for more than three domains per month. This restriction is in place to deter cases of abuse, like a hosting provider buying a single subscription, installing the software on all of his clients' sites and then overflowing our support services with its client's requests. If such behaviour is detected, we will issue a warning and refuse to respond to further support requests. Repeated violations may result in disabling access of the offending account to our support or termination of the account without a refund depending on the gravity of the situation.
Moreover, Akeeba Ltd reserves the right to terminate any account which is suspected in being implicated in unlawful or abusive activity, including –but not limited to– unsolicited mass distribution of our for-a-fee software. Account termination is in the sole discretion of Akeeba Ltd and we reserve the right to not provide any prior warning or further information.
We reserve the right to terminate user accounts (upon fair warning) of users who are submitting the same support requests numerous times to our support ticket system. There are three exceptions. One, if we ask you to do so. Two, if you closed the original ticket before we replied to it. Three, your ticket was closed following your subscription's expiration but you have now purchased a renewal or upgrade. If you believe we closed your ticket in error you are allowed to open another ticket referencing the previous one as long as you provide substantial new information which corroborates the need for further support.
We reserve the right to block or terminate accounts (upon fair warning) of users who submit an excessive amount of support requests.
If the content you submit to akeeba.com is deemed offensive, inappropriate, defamatory, objectionable or in any other way engage in disruptive behaviour we reserve the right to use your personal information to stop such behaviour.
If Akeeba Ltd believes on reasonable grounds that you are in violation of the laws of the Republic of Cyprus, or the European Union directives, we reserve the right to submit your personal information - including the content itself and any other relevant information about you - to the proper authorities, such as law enforcement, your ISP or school email / ISP.
Akeeba Ltd reserves the right to terminate user accounts (free or paid subscribers) when the aforementioned fair use rules are violated. Furthermore, Akeeba Ltd reserves the right to terminate user accounts if the user is posting unsolicited messages (spam), engaged in sites or services promoting the unauthorised distribution of proprietary or other distributed for-a-fee software (warez), directly promoting or linking to resources promoting indecent or unlawful actions, or in any other way trying to disrupt or diminish the quality of the services offered by this site. Account termination takes place without prior notice and is considered final.
Holders of terminated accounts, if they are paid subscribers, will not be refunded. Akeeba Ltd reserves the right to terminate any further user accounts created by the holder of a terminated account, or any other person, business or organisation affiliated with or endorsed by the holder of a terminated account.
If you do as much as imply that you are encouraging people to use illegal or unofficial copies of software your account will be terminated without prior notice.
If you express hate speech against any member of our staff or a third person –including but not limited to derogatory comments about their gender, age, disabilities, ethnicity or religion– in any communication to Akeeba Ltd over any medium –including but limited to tickets in our ticket system, contact form on our business or personal websites, email, phone, letter or social media– or communication referring to Akeeba Ltd to any publicly accessible medium –including but not limited to social media, software directory sites and third party forums– we reserve the right to terminate your account without refund and without any prior warning. Furthermore, we reserve the right to block you from purchasing a subscription and / or creating an account, as well as terminate without refund any further accounts you may create even if they are under a different identity we can reasonably trace back to you.
We ask our clients to remain civil, composed and professional throughout their interaction with our staff. We do understand that when you request support you are stressed and annoyed. We do our best to maintain civil and professional discourse while attempting to help you under less than ideal conditions.
Strong language, sarcasm, personal attacks, “gotcha–isms” (attempts to set up the support staff to ‘prove’ they do not know what they are doing by withholding information or providing inconsistent information), gaslighting and belligerent behaviour in general are not conducive to environment that fosters productive discussion. This kind of unprofessional behaviour will be warned off once before your ticket is closed with prejudice. Repeated behaviour of this kind will result in immediate account termination.
We would kindly request that our clients refrain from using slang or terms like “bro”, “dude” and “fam” in their interactions with our staff.
The responsibility for civil discourse goes both ways. We aim to respond in the way we'd like to be replied to. In case of a very heated or loaded message we may fail to do that — we are only human and apologise. Beyond that, some things we say or do may be misconstrued as unprofessional due to cultural differences. Please read below to avoid any misunderstandings.
We may sometimes use CAPS LOCK TEXT or bold type. You should understand both of these as emphasis (drawing your attention), not shouting. We come from cultures where emphasis is part of the professional setting, conveyed in person with hand gestures and in writing with emphatic text. As a result we do use emphatic text, especially to stress the function word “not” (and its preceding verb or following noun and/or adjective) after a number of unfortunate miscommunications when a client missed that all important three letters in a longer phrase. Further to that, kindly note that references to the documentation, video tutorials or Terms of Service are not given as a punishment or in an attempt to wave you off. We provide this information because it is factually accurate and pertinent to your request; documentation links will help you discover more information and help yourself out of a tight spot in the future as well. Finally, we may occasionally use emoticons or Emoji — typically a smile — to provide context on a line of text which could be read either as benign or berating. Using text for communication does have its disadvantages.
We reserve the right to add, remove or modify any section, article or paragraph of our Terms of Service and Privacy Policy without prior notice. The date at the top of the document will be updated to the last modification date and the changelog below this document updated (the changelog only applies to changes after December 23rd, 2021). All changes are effective immediately. We strongly recommend that you read this page periodically to stay up to date with our terms of service.
Please refer to our Privacy Policy page. For purposes of consent the Privacy Policy is considered to be an integral part of our Terms of Service.
Please refer to our Cookies Policy page. For purposes of consent the Privacy Policy is considered to be an integral part of our Terms of Service.
If you have any question regarding our Terms of Service, Privacy Policy or Cookie Policy you may contact us by one of the following means:
This section is not part of the Terms of Service (ToS). It records a short summary of the changes made to the ToS document above.
December 23rd, 2021: headers and rearrangement of the refunds policy page to make more sense; explanation of business vs natural person applicability of refund rules; explicitly covering consent on being informed on the software; references to unacceptable support requests due to false assumptions and declined feature requests; removed sections duplicating information already present in preceding sections; added the “keep it professional” and “changelog” sections.
July 23rd, 2021: added information about Extended Support Subscriptions.
Privacy Statement for Personally Identifiable Information of Akeeba Ltd
Updated: May 2nd, 2024
Akeeba Ltd (referred to as "we", "us", "Akeeba" or "Company") is committed to protecting your privacy and processing your personally identifiable information (referred to as "PII" or "personal data" or "personal information") with transparency. The PII we collect and process depends on the purpose of your visit and the service or services you have purchased or otherwise agreed to receive from us.
This privacy statement for personally indentifiable information:
For the purposes of this statement, personal information is understood to be any information which is relevant to you, with which your identity is or can be identified and which include, for example, your name, email address, physical address, VAT number, IP address (only when we have collected it in conjunction with directly identifying information) or the information you submit in your private tickets.
Akeeba Ltd is a limited company registered in the Republic of Cyprus with the purpose of providing software and services related to it, with registration number HE307966 and registered address Metochiou 51, IONIA building, flat 303, Egkomi, 1101 Nicosia, CYPRUS.
If you have any questions about your use of personal information you can contact the Data Protection Officer through the Contact Us form of our site or by emailing nicholas αt akeeba dοt cοm.
If you want a copy of your personal information kept on file ("data portability right") or delete the personal information we keep on file for you ("right to be forgotten") please log into our site and use the Data Rights menu item.
We collect personal information of our current and prospective clients through our web site. We never collect information in person, through any other means or using a third party representative.
User account information. At a bare minimum we need to collect your email address and your name (which could be a pseudonym / alias) to create a user account for you on our site. The email address must be real so we can contact you for matters regarding your account on our site and verify your identity in the event you want to exercise your data rights and / or request an operation which could have a security or privacy implication such as resetting your password.
Subscription related information. During the purchase of a subscription we will collect your IP address, the country based on your IP address and the User Agent string of the web browser you used when subscribing. This information is used to prove the legitimacy of the transaction should it be required, e.g. if there's a dispute over the charge. Moreover, the country and user agent information are used in aggregate form for internal reporting and taxation purposes.
IP address. Your IP address is temporarily collected whenever you are accessing our site in our web server's logs, our security software's logs and our download system's logs (only when downloading through our site or when downloading updates to our for-a-fee a.k.a. Professional editions of our software). This information is used to ensure the security of our web site and to prevent abuse. IP address information is not directly identifiable information but if it's stored in conjunction with your user account ID it might be an indirect identifier.
Support ticket information. Any identifiable information you provide when requesting support through our ticket system's private tickets feature including but limited to connection information to your site(s) and any other personally identifiable information you may volunteer. We use that information to provide you with technical and account support and, generally, to answer your questions and address your requests. Please note that when filing a public ticket or when you are providing your ticket system signature you have no reasonable expectation of privacy and as such any information volunteered in a public ticket is not subject to our privacy statement.
Contact form information. Any information you volunteer by submitting a contact form through this web site's Contact Us page. We use this information to respond to your requests.
Two Step Verification / account security. Information provided or generated in the course of setting up and using the Two Step Verification system for securing your account's log in. We use this information only for providing the Two Step Verification functionality of our site. Two Step Verification information is not directly identifiable information but if it's stored in conjunction with your user account ID it might be an indirect identified.
We do not allow minors (persons under the age of 13) to use our site. Any accounts found in violation of this term will be terminated without a refund and all information pertaining to that user account will be erased.
Providing an email address is mandatory for us to be able to communicate with you on matters pertaining to your account and verify that any requests made for your account come from you and not from an impersonator or other unauthorised person. You can opt-in to giving us your real name but it's not legally required; a pseudonym is adequate. However, in this case, we may not be able to provide assistance with your account if you get locked out since we'd have to verify your name with a valid identification document.
Your IP address in the context of taxation, security and abuse prevention is specifically exempt from requiring your consent per the European Union's GDPR. We are legally required to ensure the security of your personal information through any appropriate technical means and that includes collecting your IP address in that context.
Any other personal information is volunteered by you in order for us to be able to provide our services to you. You are not legally required to provide it but unless you do we won't be able to provide you the services agreed upon. Simply put, if you don't tell us what the problem is and give us the means to reproduce and troubleshoot it we can't do anything for you except tell you to read our documentation.
As we mentioned already, we process your personal information with transparency and as such we process your personal information per the GDPR and the local data protection laws for one of the following reasons:
We process your personally identifiable information (PII) to provide the software download and support services we have agreed upon when you subscribed to our services.
When logging in we automatically process your PII to protect you against unauthorized access to your account and ensure your account safety. We also display you parts of your PII for reasons of personalization of our site's pages and ensuring that it's clear who is the currently logged in user.
When you ask for a username reminder or password reset we automatically process your PII to provide the service requested.
When downloading our software we are automatically processing your PII to make sure that you have purchased access to the software you are trying to download and ensure that your account is not being abused.
When using our support ticket system we process your PII to reply to your request. We also automatically process your PII to send you automated email notifications about the handling of your request.
When using our contact form we process your PII to reply to your request. We also automatically process your PII to send you automated email notifications about the handling of your request.
When you are a subscriber we automatically process your PII send you automated transactional emails, i.e. reminders about your subscription expiration and any changes in your subscription's status with us.
There are certain obligations in accordance to local and international laws, as well as Directives and Regulations issued by the European Union. These legal obligations require the processing of your personal information. In other cases we may receive a court order or otherwise be legally obliged to process or convey your personal information to third parties.
When you are subscribing we are forwarded your PII from the Merchant of Record (Paddle Ltd and its subsidiaries). We send this information to our Accountants and Auditors to comply with local tax regulations.
We process your personal information to protect the legal interests of us and others.A legal interest exists when we have a business or commercial reason to use your information. Even then it must not be against what is fair to you and your best interests. Examples of such processing are as follows:
In case of a suspected abuse or an attempt to compromise, deteriorate, disrupt or otherwise interfere with of our services we may process PII to identify the perpetrator and pursue redress. Such steps may for example (not an inclusive list) include contacting the suspected offender or pursuing the matter legally.
In rare occasions we may send you a personal, manual email to address a concern regarding your subscription e.g. if there is an unexpected problem with your payment as we are notified by the company processing the payment.
In case of a serious security issue in our software where a public announcement is deemed inadequate we may send you an email informing you of the situation, the risks and what you can do.
If you have explicitly provided your consent the processing of your personally identifiable information draws its legality upon your explicit consent. You have the right to withdraw your consent at any time. However, any processing which took place before your consent's withdrawal is not affected.
While fulfilling our contractual or legal obligations your your personally identifiable information may be conveyed to our partners and subcontractors. These providers and suppliers are in contract with Akeeba with which they are obliged to uphold the confidentiality and protection of your personal information in accordance to the local data protection laws and the GDPR.
The recipients of your personal information are as follows.
Please note that when subscribing you are sending your personally identifiable information to Paddle Ltd and its subsidiaries for transaction processing purposes. This information is subject to the Privacy Policy of Paddle Ltd, a link to which is presented to you when you start the payment process with them.
Your personal information may be conveyed to third countries (countries outside the European Economic Area) in certain cases, e.g. when we use personnel or subcontractors outside of EU and EEA to provision support, or whenever this is mandated by law or if you have explicitly consented. All the Processors are obliged to comply and conform to the European Union's data protection norms and provide appropriate assurances regarding the remittance of of your personal information according to Article 46 of the GDPR.
In general, in the course of the creation and carrying out a business relationship we do not use automated decision making. The only automated actions are as follows:
In general, we do not perform any kind of automated profiling of our clients and web site visitors. We provide the same service to everybody. In case of an abnormally high number of downloads, support tickets or other signs of potential abuse we may manually process your PII on file to create a profile of your usual behaviour to determine if there is a potential problem with your account.
In general, we do not base our marketing activites on the personal information we have collected from our clients. We do not perform personalized marketing and we do not make use of profiling for marketing purposes.
Aggregate information such as the amount of income from each country or Operating System may be used to influence our marketing activities. However, no personally identifiable information or pseudonymized information will be used for these activities.
If we want to make a marketing campaign which includes your personally identifiable information, e.g. naming you as the recipient of a raffle, we will seek your explicit consent. In this case you have the right to withdraw your consent at any time. Any processing taking place or marketing campaigns launched before your consent withdrawal shall not be affected.
We retain your personal information for as long as we have a business relationship with you as evidenced by the existence of an active subscription or a log in to your account.
We are legally required to retain your invoicing information, both as an off-line backup and in the custody of our auditors, for a period of up to TEN (10) years after your purchase. This also applies to invoicing information you submitted to us before the current revision of this Privacy Statement took effect.
After SIX (6) months after the termination of our business relationship (explicitly: the expiration of your last subscription with us or your last log in to our site, whichever comes later) the following actions will be taken:
Other logs which may contain personal infomration such as server access logs and security logs are kept for up to FOURTEEN (14) months.
We may retain your personal information longer than that for regulatory, technical or legal reasons.
Your information may be stored longer than that in encrypted backups. However, we have technical means in place to remove your PII upon restoring those backups unless otherwise legally required, e.g. in assisting a criminal investigation.
You have the following rights with regards to the personally identifiable information we keep on file for you:
To exercise any of your rights we kindly ask you to use the tools offered on our site after logging in. Alternatively, or if you have questions about the use of your personal information from us, you can contact us through the Contact Form and use the appropriate contact category. Or you can contact our Data Protection Officer directly as explained earlier in this document.
According to the law, we will reply to your requests promptly and within 30 business days. If you have not received a reply from us for over three weeks (21 days) please retry contacting us with alternate means; most likely your request never reached us. Kindly note that we reserve the right to direct you to our site's tools and / or this Privacy Statement if your concern is readily addressed by it. Per the law, we reserve the right to not reply to your requests if they are too often or are otherwise in abuse of the provisions of the law.
Right to file a complaint
If you have exercised some or all of your rights to data protection and you still feel that your concerns about the way we use your personal data have not been addressed satisfactorily by us, you have the right to file a complaint by filling in the Contact Us form on our site. You also have the right to file a complaint with the Office of the Personal Data Protection Commissioner. On the relevant website you will find information on how to file complaints.
We may periodically modify or amend this privacy statement.
When this happens we will change the date on the top of the page and keep a change log at the end of this page. We do not have the technical means to notify our clients about any changes. We recommend that you re-examine this statement periodically so that you are always updated on the way we process and protect your personal information.
Our site uses small text files, known as Cookies, to enhance your experience and work better.
To learn more about the use of cookies on our site please consult our Cookies Policy. Links to this statement, our Cookies Policy and our Terms of Service can be found at the bottom of every page of our public (meaning: no user logged in yet) site.
NOTICE: The European Union's General Data Protection Regulation 2016/679 is in effect on May 25th 2018. Until then the Laws for Processing Personal Data Information (Protection of the Individual) from 2001 to 2012 are still in effect.
Akeeba Ltd provides a set of OAuth2 helpers for use with Akeeba Backup for Joomla!, Akeeba Backup for WordPress, and Akeeba Solo. These facilitate the authentication and re-authentication of your backup software with the following third party storage providers:
As explicitly stated in our documentation, Akeeba Ltd DOES NOT collect or store any information pertaining to these services. The information submitted to the OAuth2 helpers in the /oauth2/ path of our site is strictly pass-through, i.e. it is transferred between your site and the remote storage provider service through our server, but our server DOES NOT retain any of this information at all.
As a result, we hereby explicitly state that all information pertaining to your use of Google Drive, Dropbox, Microsoft OneDrive, and Box.com
All of the aforementioned helpers are only available to users with an active subscription to any of our backup products. If the license check fails (you provide an invalid Download ID, or the Download ID does correspond to a user account with an active subscription to any of our backup products) we return an error. No further information is retained on our servers beyond a web server access log line noting the error response and the IP address the request originated from.
All of the aforementioned helpers interact with the third party services explicitly stated above. The information you provide to these third party servers is subject to the privacy policy and terms of service of the respective service provider, and is not under the control of Akeeba Ltd. Moreover, Akeeba Ltd does not receive, store, or process the information provided to third party storage service providers.
A "cookie" is a small text file stored on your computer by web sites you have visited. Cookies are used to provide the visitors of web sites access to different features and functionalities. The information contained in the cookie can be used to monitor the way you are using the Internet. According to the European Union's e-privacy directive all of our visitors must have access to information which declare that this site is using cookies and describe the reason they are used. Visitors must also consent to the use of these cookies.
This web site is using the following cookies:
| Cookie name | Purpose | Type |
|---|---|---|
| 5d6667d05ace83442f09bcaf33a139d7 | Session ID cookie. Used by our site's software (Joomla) to identify your current session and store volatile data. This volatile data is not used for any kind of analytics and is disposed of when your session times out or you log out of our site. | Mandatory |
| joomla_user_state | Used by our site's software (Joomla) when you log in. It's used for the software to know that you are, indeed, logged in. This cookie is not set if you do not log into our site. | Mandatory |
| jooomla_remember_me_* | Set when you use the Remember Me feature when logging in. Used to remember your preference. This cookie will not be set if you do not choose to enable the Remember Me feature. | Mandatory |
None of the mandatory cookies can be used to track you or profile you. They are only used for maintaining a user session and tracking your explicit user authentication preferences.
Clarification: When you are making a payment for a new or renewed subscription are redirected to or shown an overlay containing a page on the site of our reseller, Paddle. Paddle is a third party company with its own Terms of Service, Cookie Policy and Privacy Policy. A link to these terms and policies is displayed at the bottom of the payment page. Please refer to these links for Paddle's use of cookies. For your convenience, here's a link to Paddle's Privacy Policy.
Since our site only uses mandatory cookies which are not (and cannot be!) used to track you we no longer display a cookie banner. There is no choice for you to make; we have already removed all non-essential cookies from our site. We made that decision in an effort to help you maintain the highest degree of privacy when browsing our site.
That said, you can set up your browser to reject even the essential, mandatory cookies described above. Kindly note that rejecting the cookies marked above as Mandatory will make it impossible for you to use our site properly. It will make it technically impossible to log into our site which means that you can no longer use our services such as downloading our software from our site or request support at all. We would like to kindly remind you that this is not an acceptable reason for a refund since the liability for your inability to use our services lies with the customer.
We treat our site's visitors and our clients the same way we'd like to be treated: with absolute respect to privacy. This is core to our very existence as a company making security software for web sites. We only use cookies for the absolutely essential functions of our site such as logging you in and temporarily keeping track of your express choices. We do not track you, we don't let others track you on our behalf and we'd rather die in a fire than sell, rent or otherwise give your information — personally identifiable, pseudonymised, aggregated or otherwise — to any third parties except for what is legally required (e.g. giving your invoicing information to our accountant to prepare the tax forms stipulated by law).
Most of the wording in this document is required by the European Union to be present. In our humble opinion, disabling cookies altogether is an impractical solution. Sure, sites do work without cookies but they are a lot like the fictional character Dory in the movie Finding Nemo: they suffer from a severe case of amnesia, therefore simple things like logging in cannot possibly work securely and other features taken for granted, like remembering which page you were on when browsing through paginated content, cannot work at all. Even the European Union recognises the truth in that and considers session and login cookies as explicitly exempt from being something you can disable, as long as a document like this one here explains exactly how each and every cookie is used on the site. We are happy to do that as we have nothing to hide; on the contrary, we are proud to not be using any cookies that are not absolutely necessary for technical reasons and always with your privacy in mind.
Not everyone takes such a clear stance against tracking. Many sites either on purpose or on accident expose you to privacy compromises. A better, practical alternative which ensures a smooth web experience and a high degree of on-line privacy can be achieved by using the Electronic Frontier Foundation's Privacy Badger extension for most major browsers. On top of that, enable the Do Not Track feature of your browser. Moreover, use an ad blocker or use the ad blocking features of your browser to deflect advertisements, avoiding any potentially tracking behaviour (or, worse, delivery of zero day exploits through malicious advertisements a.k.a. "malvertisements"). Further to that, use a script blocker, such as NoScript, to review the scripts used by various web sites and only accept the scripts coming from the site you are visiting (and its Content Delivery Network a.k.a. CDN where applicable). Finally, use a VPN — it's even integrated in some browsers like Opera and Safari — to further hide your real IP address from third party resources the site may be using. This is what our developers are doing to protect their on-line privacy on a daily basis.
Do note that if you are using script blockers you will need to add exemptions for legitimate sites you are visiting. For our site, you will need to enable cookies and unblock scripts for our site at the very least. If you are trying to purchase a subscription you must also make an exemption for the cookies and JavaScript used by our reseller, Paddle. If you'd rather make a bank transfer instead of making a purchase through our reseller kindly note that the prices and delivery times are very different due to the fact that a human will be involved in every step of the purchase process. If you are interested in this payment method please use the Contact Us link at the bottom of the page or file a pre-sales support ticket. Thank you for your understanding!
If you are not sure what this is about, please consult with the EU portal for data protection reform.
We collect some personal information to issue invoices (as required by law - if it was up to us we would only ask for an email and a pseudonym to call you something by) or answer to your contact, pre-sales and support requests. This data and its backups are kept on servers located in the European Union. We only give access to that data to our auditors or when we are otherwise legally required to do so. On top of invoicing, your purchase history is used to give automatic renewal or product bundling discounts. We don't use your personal data for marketing, advertisements or anything shady like that - we hate it as much as you do! We don't sell, rent or give access to your data to any other company because that's immoral and we hate that with passion.
If you decide you don't want us to have your information, no problem. Just send us an email or use the contact form to tell us. We will ask for some proof of identification and we'll remove the data we are not legally required to retain. Everything else will be anonymized. If you want us to keep all your info but keep it out of sight and not use it for any kind of processing (e.g. for stats), sure, drop us a line. If you want a raw copy, yeah, we can do that too. If you think we screwed up you can contact your local Data Protection Authority if you are an EU citizen.
Akeeba Ltd collects personal data from you which falls into two different categories: legally required and optional. Each one has different purpose and retention rules.
Please note that Akeeba Ltd does NOT use your personal data for marketing purposes.
This is the data we are required to collect by law in order to issue invoices whenever you make any purchase with us. The data collected is stipulated by the invoicing regulations of the Republic of Cyprus which implement the invoicing guidelines of the European Union.
The personal data in this category consists of your full legal name, your physical address and your email address. If you are purchasing on behalf of a company this also includes the company name, business activity and VAT number (where applicable).
This data is handled by Akeeba Ltd and its designated staff for invoicing purposes. Moreover, your personal data will be handled by our auditors, E & A Economikos Ltd, for taxation-related purposes only. Your personal data is not sold, rented or otherwise made known to other third parties except if and when required by law. Since your personal data is used for invoicing, we are required by law to keep a copy of it for at least 10 years.
On top of that, we may use your full name and your email address to contact you regarding matters of your account with us such as but not limited to notifications for subscription activation, expiration or cancellation; imminent expiration of your subscription; one time, post-expiration offer to resubscribe; notifications for a support ticket created, replied to or closed; username reminder emails; password reset emails; important information about suspected fraud or other issue which can not be addressed automatically; replies to contact requests you have filed to our site.
While you may request that we remove your data, we are legally required to keep it for at least 10 years since your last transaction with us. Therefore your request may not result in any action. Please consult this EU page.
We kindly remind you that even though we cannot erase your personal data for legal reasons, you have the right to ask us to restrict processing of your personal data. Please refer to this EU page.
When you request that we contact you by filling out out contact form; or email us directly; or file a support ticket we will inadvertently collect personal data from you. This data is only used to reply to you in the context of the support request or technical support ticket you have filed with us.
This data is kept for an indefinite period of time for legal reasons (statute of limitations can vary widely). This data is, however, not processed in any way therefore fulfilling a fundamental requirement for the handling of personal data.
You can request the removal of that data at any point. With regards to contact forms there is nothing to remove from public access or processing, therefore there is nothing really for us to do. With regards to tickets, a request for removal will result into two actions:
We kindly remind you that even though we cannot erase your personal data for leagl reasons, you have the right to ask us to restrict processing of your personal data. Please refer to this EU page.
Your data does NOT leave the European Union. It is stored on servers located in the European Union at all times (currently: The Netherlangs). Backups of that data are also stored on servers located in the European Union (currently: Republic of Ireland and Germany).
Your purchase history may determine automatic discounts being applied to your purchase. For example, if you purchase a subscription while having a same subscription already active ("renewal before expiration") we apply an automatic discount. You can opt out of this by contacting us, but be advised that this has the effect of immediately removing all your personal information and losing you any existing subscription time without a refund. In all honesty, we don't know why the EU insists on us giving you that option but, hey, if you really need it you have it - as long as you are an EU citizen.
The country you have selected, whether you are registering as a business and your VAT number (if applicable) are used to automatically determine the Value Added Tax (VAT) amount we are legally obliged to charge you or, in case of reverse charge, print the reverse charge information on the invoice. This is a legal requirement and you cannot opt out of it.
We do not sell, rent or otherwise share your personal data except where required by law (for example: we are required to have our accounts audited every year by an external company, meaning they do get access to your personal data in the strictest confidence).
You have the right to retrieve a copy of your personal data in machine readable format. This consist of dump of the database records pertaining to your user account.
You have the right to transfer your data. However, since we are the sole distributor of our software this request would be invalid as the only possible recipient is ourselves. Probably you meant to look for a copy of your personal data per the previous paragraph.
You have the right to request the removal of your data ("right to be forgotten"). As explained, legal requirements restrict our ability to comply with this request. Please refer to this EU page. Also refer to the "Actions taken upon a request to be forgotten is accepted" section about what will actually happen while we comply with your request.
You have the right to request a restriction from processing your data. When you do, your information will be marked in such a way that it will no longer be used by us for processing or other kind of access unless there's a legal necessity.
You have the right to withdraw your consent to our use of your personal information at any time. Kindly note that this results in the immedate application of the "Right to be forgotten" process on your user account.
In case of a dispute you have the right to contact your local Data Protection Authority. Please refer to the EU list for Member State's DPAs for further information.
All requests must be submitted through the Contact Us form on our site. If this is not possible, you may send us an email at the address nicholas at akeeba dot com. We will respond to you in a reasonable period of time after reviewing your request, typically one to two weeks.
Honoring your request to personal data requires verification of your identity and of your EU citizenship status. We will ask you for a scanned copy of your passport or identity card (as long as it states your full legal name in English). If the user account was opened on behalf of a business we will need proof of ownership or controlling stake in that business and that the business is registered in an EU member state. Please note that if you are not an EU citizen (or the business is not registered in the EU, where applicable) your request will be declined. Likewise, if you fail to provide identification, or the identification does not match the information we have in file for you we will decline your request. The email exchange regarding identification, including the copy of your identification document(s), will be retained indefinitely for legal reasons.
We will not process any requests coming through regular post, support tickets, pre-sales requests, phone calls, social media, instant messages, in person or any other means of communication whatsoever. Actions regarding the personal data protection have privacy and legal implications, therefore we need a solid audit trail to protect both you and us from potential errors, malice or abuse.
You will not be charged any additional fee for exercising your legal rights to your personal data _as long as you only request an electronic reply sent to you by email or other electronic transmission method which does not incur fees to the sender_. If you request to be contacted or be sent data in a format which incurs fees to the sender -such as but not limited to sending hard-copy to your postal address- we reserve the right to ask for reimbursement of the associated expenses at market prices.
Kindly be informed that in order to prevent abuse we will not allow users to request a copy of their personal data or make other enquiries regarding the personal data protection too frequently. We reserve the right to decline too frequent requests from users with regards to your personal data on the grounds of attempting to disrupt our Company's operation by abusing their rights.
When you request to exercise your right to be forgotten (removal of personal information) or withdraw your consent we will first assess your request. Upon receiving satisfactory proof of identity per the previous section and establishing that you are certain about the irrevocable nature of the consequences of your request the following actions will take place (their associated consequences are also listed):
Personal data protection provisions are only legally binding for citizens of Member States of the European Union. However, to the extent possible and with respect to local laws and regulations we apply these protections to all of our clients, irrespective of where they come from.
Kindly note that any data you provide yourself to third parties during the use of our software -such as credit card and personal information submitted to 2Checkout, PayMill and PayPal- is NOT covered by these protections. In the previous example, this data is covered by the Terms of Service of the respective payments processing company.
We'd like to clarify that this exemption for data submitted to third parties also applies when making a purchase with the PayMill payment option. Even though the form with the credit card data appears on our site we do not handle, process or store that data on our servers. This data goes directly to PayMill GmbH's servers in compliance with PCI DSS Level 4 for "Card-not-present Merchants, All Cardholder Data Functions Fully Outsourced" (SAQ A). In plain English, credit card or other payment data is handled by the payments processing companies directly; we don't touch or store that data; you provide that data to these companies who are solely responsible for its protection.
If you want to provide our software to your clients as part of your business offerring, e.g. when building or maintaining sites on their behalf, you can do it without a problem. Your clients will not have an account on our site. Therefore you will be responsible for answering their support questions and providing them with updates. If they want us to provide support and updates they will need to purchase a subscription with us.
If you want to provide our software to exactly one client (reselling) please note that we do not officially support this. This page has information for reselling in this latter context only.
No. It's not recommended. We only sell our software retail, through our site, using the payment methods listed in the subscription form page.
Even if your company does not have a credit card or your department is not allowed to purchase software directly it should not be a problem. Our software is cheap enough for a member of your staff to buy it with their personal credit card and claim it as out of pocket expenses. If you are unsure, please ask your accounting department. It's pretty much the same process as buying pizzas for the team and claiming the expense from your budget.
If you do choose to buy it out of pocket remember to use an email address which distributes the emails to multiple people in your team. Even if the person buying the software leaves your company you will still receive important updates and subscription expiration reminders.
We do not accept purchase orders. We only sell our software retail, through our site, using the payment methods listed in the subscription form page.
We do not accept payment by bank transfer. We only sell our software retail, through our site, using the payment methods listed in the subscription form page.
We do not issue quotes and we do not give special discounts to resellers. Our software is only sold at retail prices. You can see these prices in our susbcription page.
The prices listed on the page do not include VAT unless explicitly stated otherwise. If you want to see the price inclusive VAT please select your country from the drop-down towards the top right of that page, right under the big, teal, "Subscribe" header.
Displayed prices are not legally binding for any period or length of time. Akeeba Ltd reserves the right to change the prices without warning at any time. Furthermore, Akeeba Ltd reserves the right to charge VAT and / or other taxes, duties and surcharges per the laws of the Republic of Cyprus and / or any other applicable jurisdiction on a case by case basis.
While we do not support reselling our software there's nothing which stops your from purchasing a subscription and transferring its ownership to a third party. It's up to you to charge the third party any amount of money you want for this service. The following sections tell you how and what are the problems you will run into.
You are not buying a license. You are purchasing a subscription. The software itself is provided under the GNU General Public License version 3 or, at your choice, any later version published by the Free Software Foundation. The subscription you are purchasing gives its rightful holder the right to download our software and request support per the Terms of Service of our site.
You can purchase a subscription with a credit or debit card from the susbcription page. You MUST use your own company's information. An invoice is issued automatically against the information you provide in the subscription page. The invoice is final. We cannot modify or ammend it after it is automatically issued upon the conclusion of the transaction.
Please note that you MUST provide the username that your client will be using. The choice of username is final. The username cannot be changed after the pruchase of the subscription.
Please note that by transferring the subscription to a third party they are immediately legally bound by our Terms of Service. Explicit consent is given per account, not per person or legal entity. You must acquire their express consent before transferring ownership.
You must change the name and email address before handing over the subscription information to your client. You can do so from the My Profile page. Then give your client the username and password to log in to their account.
Please note that your client will be able to see your company information and have access to the invoice we have issued to you. It is not legally possible to remove that information from the account for at least ten (10) years after the expiration of the last subscription on that user account.
If you want to purchase a renewal on behalf of your client you will have to log into their account (you may have to ask them for an updated password) first. Then you need to go again to the susbcription page, make sure that the company information and also name and email address displayed matches your company's (if not, change them) and proceed to pruchasing the renewal subscription.
After pruchasing the renewal you will need to, once again, change the name and email address back to your client's. You can do so from the My Profile page.
Please note that the automatic early renewal discount is ONLY valid for a renewal purchase BEFORE the expiration of the subscription. If your client authorizes you to make the purchase on the reduced price but you make the purchase after the expiration of the subscription we will NOT credit you the price difference: you will have to absorb it yourself. The discount is provided as an incentive for early renewals. Please note that early renewals d not lose you any subscription time; the renewal subscription's time starts counting after the existing subscription expires.
Should you buy a "renewal" subscription under a different user account you will not be given an automatic discount and you will lose subscription time: the new subscritpion starts counting right away. Please note that in this case we cannot credit you the price difference, we cannot modify the subscription start / end dates and we cannot merge the two user accounts.