Support

Admin Tools

#37101 changed IP address.

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by Gerard-deP on Tuesday, 10 May 2022 04:51 CDT

Gerard-deP

Hi, my server changed my IP address.

The old IP is in the Administrator Exclusive Allow IP List, so I'm blocked right now.

Is the a way to get out of this situation, e.g. with FTP or directly in the database using phpmyadmin?

Thank you,

Gerard

tampe125
Akeeba Staff

Hello,

yes, you can manually disable Admin Tools by renaming its plugin file. The location of that file is different, depending if it's a Joomla 3 or Joomla 4 website:

Joomla 3: https://www.akeeba.com/documentation/admin-tools/web-application-firewall.html#help-locked-out
J
oomla 4: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Gerard-deP

Hi,

Thank you for swift reply.

It worked (of course) fine.

Kind regards,

Gerard

 

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!