Support

Admin Tools

#39379 https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.3.2
PHP version
7.4.33
Admin Tools version
7.3.2

Latest post by nicholas on Thursday, 24 August 2023 09:45 CDT

Thursday, 24 August 2023 09:26 CDT

physiqueacademy123

I'm getting this message: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out

Thursday, 24 August 2023 09:32 CDT

physiqueacademy123

I've managed to sort it. Why would have it blockd me as last night it was all fine. Logged on this morning and I get blocked.

Thursday, 24 August 2023 09:45 CDT

nicholas

You can see the block reason in the Blocked Requests Log. Find the entries with your IP address.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!