Support

Admin Tools

#39928 Not able to connect anymore in the backend after installation

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.4.0
PHP version
8.1
Admin Tools version
8.1

Latest post by tampe125 on Tuesday, 05 December 2023 04:05 CST

Tuesday, 05 December 2023 03:24 CST

FredericACN

Hello,

I have installed admin tools and since the first setup, I am not able to connect, using my pwd (old/new for setup admin tools) or with or whitout secret url.

May you help please?

Regards

Tuesday, 05 December 2023 04:05 CST

tampe125

Hello,

first of all, manually disable Admin Tools system plugin as explained here: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out

Then, get inside the Blocked Requests Log and search for your IP. What's the reason for the block?

Davide Tampellini

Developer and Support Staff

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