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Akeeba Backup for Joomla!

#8355 How long before My Tickets works?

Posted in ‘Akeeba Backup for Joomla!’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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user8639
I signed up for your AkeebaDeluxe plan. Whenever I go to My Tickets, I get this message: "The page you requested is only available to subscribers." If I view My Subscriptions, I see my subscription in the list. Does it take a few days for that to work?

nicholas
Akeeba Staff
Manager
Sorry, I was out of office the past two days and didn't have the chance to follow up on the "My Tickets" system. There was a small bug which caused a time delay to activating your access. I have fixed it and I have checked that your access is allowed. You should now be able to enter the "My Tickets" section and post your support request. Thank you for your understanding and your patience while we run-in our new subscription and support systems :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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