Akeeba Backup for Joomla!

#8355 How long before My Tickets works?

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by nicholas on Wednesday, 03 March 2010 08:30 CST

I signed up for your AkeebaDeluxe plan. Whenever I go to My Tickets, I get this message: "The page you requested is only available to subscribers." If I view My Subscriptions, I see my subscription in the list. Does it take a few days for that to work?

Akeeba Staff
Sorry, I was out of office the past two days and didn't have the chance to follow up on the "My Tickets" system. There was a small bug which caused a time delay to activating your access. I have fixed it and I have checked that your access is allowed. You should now be able to enter the "My Tickets" section and post your support request. Thank you for your understanding and your patience while we run-in our new subscription and support systems :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!