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Akeeba Backup for Joomla!

#14389 I can't make backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 16 December 2012 02:43 CST

user70668

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.2.17
MySQL version: 5.5.28
Host: bluehost.com
Akeeba Backup version: 3.6.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I get this error message when I make a backup:

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 0 (error)
Internal status: error
XHR ReadyState: 0
Raw server response:

Please click the 'View Log' button on the toolbar to view the Akeeba Backup log file for further information.

 

I attached the log file.

 

Can you help me please.

 

Regards

 

Gauthier

nicholas
Akeeba Staff
Manager

You have a very big old backup in your site's root. I'd recommend removing it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

Thank you Nicholas.

But I removed already all the backup file in Akeeba Backup: Administer Backup Files

 

This folder administrator/components/com_akeeba/backup is empty.

 

So I don't understand. Should I do something else?

nicholas
Akeeba Staff
Manager

I was very exact in my wording: you have a very big old backup in your site's root.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

Sorry.

 

I removed them. I am doing a backup again now. I let you know feedback.

 

Thanks

nicholas
Akeeba Staff
Manager

No problem :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

I did backup again and get again error. I attached the log file.

 

Thanks for your help.

nicholas
Akeeba Staff
Manager

Hm, this time it didn't go as far as the previous time. Are you sure you have enough disk space?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

Yes I sure because I removed about 3 GB of backup files at my root folders. So I suppose to have free disk space.

nicholas
Akeeba Staff
Manager

OK, makes sense :) Let's try some settings in Akeeba Backup's Configuration page:

Find the Archiver Engine row and click on the Configure button next to it. Set the Part size for Split Archives to a low value. I would start with 5Mb and if the backup succeeds try increasing it.

If that doesn't help, try the following:

- Minimum execution time: 1 second
- Maximum execution time: 7 seconds
- Runtime bias: 75%

If that still doesn't work try:

- Minimum execution time: 5 seconds
- Maximum execution time: 3 seconds (yes, maximum is lower than minimum, it's not a typo)
- Runtime bias: 50%

If all else fails please ZIP and attach the new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

I ll do exactly what you say.

I am on process1 (5MB). Then I will do process 2 and then process 3.

 

I ll send you the log files if all processes fail.

 

THank you

nicholas
Akeeba Staff
Manager

All right. If all else fails and I can't see anything insightful in the log I will make the ticket private and ask for login credentials to your site. But, hopefuly, one of those tricks should work :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

ok. On my first website, it worked with 500 MB.

On my second website, process 1, 2 & 3 didn't work. Could you look at the log file?

 

Thanks for your help.

 

Regards

 

Gauthier

nicholas
Akeeba Staff
Manager

That log file doesn't say that anything is wrong. Can you try using a different browser, on a different computer, connected to the Internet with a different ISP please?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

Thank you.

 

I tried from another computer with other browser. It doesn't work.

Unfourtunately, I couldn't change of isp.

Here is the log file. Maybe there are more info inside.

 

Regards.

nicholas
Akeeba Staff
Manager

This time the backup went further but it still stopped without any reason. Reading your log I do notice something very stange. Between each backup step there is a six second delay. This means that either your server is too congested or your Internet connection quality is, basically, crap. I would really like you to use a different ISP. Six seconds to start serving a request is way too much. Typical values are between 0.5 and 2 seconds.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user70668

Ok. It worked! For information:

I was uploading by ftp some backup files.

I wait it finished to start to make a backup again. It worked with 5MB. I will try agian with 50, then 500MB.

 

Thanks for your help.

 

Have a great weekend.

 

Gauthier

nicholas
Akeeba Staff
Manager

OK, that makes sense. Since you were consuming your connection's bandwidth you ended up preventing the browser from contacting the site :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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