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Akeeba Backup for Joomla!

#14818 Cronjob back-up fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 29 January 2013 07:14 CST

Tuesday, 29 January 2013 03:41 CST

steven_zeegers

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes (Documentation regarding setting up Cron Jobs)
Joomla! version: 2.5.8
PHP version: 5.3.18
MySQL version: (unknown)
Host: Combell
Akeeba Backup version: 3.6.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello Nicholas,

Unfortunately I've ran into a problem with Akeeba Backup; and I can't find the fix myself.

We have configured Akeeba Back-up to be automated with a Cronjob using the front-end option. Basically, we configure a cron job using the url http://mysite.com/pathakeebagenerates.

This works fine for most sites on Combell, but for some of them the back-up continuously fails. I don't understand the logs 100% but I think I'm seeing something about a time-out (just guessing).

What could cause these back-ups to fail? They're not that different from the others (same host, same size,  about the same disk space left) who work fine.

I've attached the log file for one of the sites.

I'm looking forward to reply (and apologizing in advance if it's documented somewhere.)

Kind Regards,

Steven.

Tuesday, 29 January 2013 04:28 CST

nicholas

I don't see a timeout, but I do see two supiscious coincidences:

  • The backup stops after 10 steps, i.e. 10 redirects. Many hosts do have a limit of 10 or 20 redirections in their CRON daemons.
  • The backup stops after 130 seconds. Again, maybe there's a time limit there?

Provided that back-end backups work we can safely rule out issues owing to CPU/memory usage, timeouts, file sizes and so on.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 29 January 2013 06:41 CST

steven_zeegers

Hello Nicholas,

We can use the back-end backups without a problem. That's a minimum requirement for me to host something anywhere - if Akeeba Backup indicates problems I know there'll be trouble later on.

Do you want me to contact the hosting company, or is there something else I can try?

Tuesday, 29 January 2013 07:14 CST

nicholas

I think you have to contact the hosting company, Steven. Ask them if those two things I suspect are what is really going on.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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